Exit Condition doesn't work
Hey guys,
Since Saturday the exit condition in my agent doesn't work anymore. The agent doesn't trigger it and thus it results in a loop/repetition of the script. On friday I had at least 5 successful conversations from 4 different user but now it bugs everytime. This is also the case for my own testings. I didn't do any changes over the weekend and one attempt to formulate the exit condition more precisely didn't help aswell. Is anyone here experiencing the same or can give me advise on how to make the exit conditions better in an agent step? Help would be very much appreciated
3 Replies
can you share a screenshot of the exit condition and any other info that might point to this issue?
@W. Williams (SFT) Hey, thanks for reaching out. you can see the part where the script ends and the prompt guides to the exit condition as well as function that populates the required variables. In my case after the 8 variables changed the bot states that hes finished and wishes a good day. Normally the population of the required variables together with the prompt should lead to trigger the exit condition which not happend in the case that i screenshotted. Only thing that makes me wondering is the very high latency. No other indicator for the root cause is visible for me
Have u solved this?