Voiceflow Chatbot Still Giving URLs Despite Removing Links from Knowledge Docs
Original message was deleted
TTo address the issue of your Voiceflow chatbot still providing URLs despite removing them from the knowledge documents, follow these steps:
- Verify Document Updates: Ensure that the updated documents without URLs have been successfully uploaded to the Knowledge Base. Sometimes, old versions might still be in use.
- Check AI Model Settings: Review the AI model settings to ensure that there are no residual instructions or prompts that might be causing the AI to generate URLs. Specifically, check the custom instructions and system prompts to ensure they align with your new requirements.
- Preview and Test: Use the 'Preview' feature to test the responses. Enter queries that previously resulted in URLs and verify that the responses no longer include them. This step helps in confirming that the changes have taken effect.
- Iterate and Refine: If the issue persists, consider iterating on the instructions and re-uploading the documents. Sometimes, making slight adjustments and re-testing can help in identifying the root cause.
Ware you still having an issue with this?
ESort of. I basically found the reason - Voiceflow assigns a unique user ID to every visitor and stores their chat history so if they ever come back, the chatbot will continue from where they left off. That's why it was providing responses based on past instructions. I opened the chatbot from a different browser and it's working as expected.
It would be helpful if anyone knows how to delete old user data.
It would be helpful if anyone knows how to delete old user data.
CWhere are you storing old user data