quickest-silverā¢15mo ago
Triggers activating with random inputs.
When i am typing in random nonsense, triggers get activated. Also there is not any similarity between what i type and the intents in the triggers.
NOTE: Intents are written in greek.
Example: When i type "pspsps" it triggers the booking trigger.
Any help would be apreciated.
2 Replies
In Voiceflow, triggers are designed to make it easy to add and manage one or many triggers when developing your agent workflows. If you're experiencing issues with triggers activating unexpectedly, here are some steps you can take:
1. Adding Triggers to Workflows: When you create a new workflow in Voiceflow, a trigger step is automatically included by default. You can add one or many existing intent triggers to this step and modify the required entities and/or entity reprompts directly from the editor.
2. Understanding Trigger Types: The primary trigger type in Voiceflow is conversation intents, managed in the Intents CMS. These are types of triggers that can be invoked when a user query matches an available intent using your NLU or LLM intent classification settings.
3. Managing the Scope of Triggers: You can define the scope of your triggers directly in the step editor using the "Available from workflows?" toggle. Globally scoped triggers can be accessed and activated from multiple workflows within the project, while triggers scoped locally are specific to the workflow they are created within.
4. Testing Triggers: Conduct tests with various inputs to see how the model responds. This can help you identify patterns in misclassification.
5. Reviewing and Updating Triggers: If necessary, review your trigger settings and make updates to improve accuracy.
For more detailed guidance on configuring and managing triggers, you can refer to the Voiceflow documentation. If these steps do not resolve the issue, it might be beneficial to review the specific configurations and settings within your Voiceflow project.
harsh-harlequinā¢15mo ago
@Petrogas Check your thread in #š¬āgeneral-chat I answered this question
Let me know if you need clarification