Event triggers with web chat
Are there any good example demos of making use of on-page triggers with the webchat? I'm struggling to come up with a good user experience that accounts for both new chats and existing chats.
Can you determine client-side whether a chat has yet been established, so decide whether to send an interaction accordingly? If you use a trigger but the chat hasn't started, when the user opens the chat they will have both the starting message AND the message sent as a result of the trigger, which doesn't read well.
Can you determine client-side whether a chat has yet been established, so decide whether to send an interaction accordingly? If you use a trigger but the chat hasn't started, when the user opens the chat they will have both the starting message AND the message sent as a result of the trigger, which doesn't read well.
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