Having trouble getting value from VF. Any good tutorials?
Unless I hardcode answers alongside LLM Intents, I'm finding that the AI responses are just always wrong
1. My KB is not great. It's quite outdated for one. But we also have an Android, iOS, Windows, Mac, and Web interface. Often times it will answer the user with an Android answer when it should have been Windows
2. If I just open ChatGPT4o and ask a question about my product it seems to be pretty accurate at getting the answer. If I use ChatGPT4o on VF it gives the worst responses IMO
I think I need to go back to the drawing board to figure out how to best structure this. Any good examples? I'm getting quite frustrated
8 Replies
It seems like you're looking for ways to improve your Voiceflow setup. Let's address your concerns one by one.
1. Updating Knowledge Base (KB)
To enhance the performance of your AI Assistant, you can update your KB with the latest information. Here’s how you can do it:
- Add Data Sources: Navigate to the Knowledge Base section in Voiceflow and click on 'Add Data Source'. You can upload PDFs, URLs, or Text files to provide your AI Assistant with the most recent information.
- File Limit: Keep in mind that there is a 10MB file limit per upload.
2. Handling Platform-Specific Responses
The source documents do not provide specific information on handling platform-specific responses. However, Voiceflow's flexible design interface allows for different types of user input, which could potentially be used to handle platform-specific queries.
3. Performance with ChatGPT4o on VF
The source documents do not provide specific information on the performance of ChatGPT4o within Voiceflow or how to improve it.
4. Structuring Your Project
To structure your project effectively:
- Utilize the Knowledge Base: Upload relevant and up-to-date documents to the KB. The more comprehensive your KB, the better the responses.
- Preview and Test: Use the 'Preview' feature in Voiceflow to test the responses. This will help you identify any gaps in the knowledge base or issues with intent recognition.
- Examples and Tutorials: For detailed guidance, refer to the Voiceflow documentation and the live chat handoff guide.
By updating your KB and effectively utilizing Voiceflow's features, you should see an improvement in the accuracy and relevance of the AI responses.
and btw, I'm sure this is user error. But ugh just feeling so defeated
Don't beat yourself up.
it is probably your KB docs
ok, try this. take the question and in fornt enter the platform: "Windows How do I reset my password?"
I've deleted my KB from voiceflow and I'm trying to re-add them 1 by 1.
In the prompt I always added something like "assume the user is on Windows unless explicitly stated otherwise"
provincial-silver•15mo ago
As the user should probably specify which device they are talking about, you should add a clarifying*** question to your flow. Check out this video https://youtu.be/_m-f9iolCSI
or you could just pass this info in based on the device that the user is using
From my experience, users are not likely to ask about an issue they are experiencing on mobile, from mobile. Likely they'll ask on their computer
I was trying to avoid asking a hundred clarifying questions. Mostly because a lot of the questions would be obvious to a human so it seems redundant
just add a few buttons to get the device they are using and store it in a var.