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Voiceflow Partners•2y ago•
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breezy

Widget not reloading wtih page

I have a problem that I suspect someone can solve, but has me stumped. I have successfully integrated the code snippit from voiceflow and displayed the agent widget correctly. After a customer interaction if the customer clicks "Start New Chat" everything works correctly. However, I have some customers who, after a conversation, are clicking the Refresh button at the top of thier browser and while the page will reload, it fails to display the widget (chat box), it is like the widget (chat box) doesn't exist. This always happens if the customer fails to click "Start New Chat". If the customer closes the browser window and reopens the page everything works fine. Has anyone dealt with this or know of a solution?
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jacklyn

# Let your agents search the web 🔎 Hey everyone! We just released the web search tool for the agent step! Your agents can now automatically search the web for information, letting your agent supplement the LLM's knowledge and the data in its knowledge base with live, up-to-date information. Plus.... * You can restrict searches to specific domains, so your agent only searches sites that you own * This is a tool, so you remain in control of when the agent searches the web * Results are automatically summarized in a way that your agent can automatically understand Under the hood, we're using OpenAI's web search API. Give it a try, and let us know what you think! https://docs.voiceflow.com/changelog/native-web-search-tool

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