THi there! It sounds like you're encountering an issue where your buttons aren’t appearing as expected. Here are a few troubleshooting steps you can try:
• Verify the Button Step is on your canvas. Make sure you’ve dragged the Button Step from the toolbar onto your flow.
• Open the Button Editor by clicking on the Button Step. In the editor, check that you’ve added one or more buttons using the "+" button. If no buttons appear in the editor, they won’t show in your conversation.
• Confirm your button labels are set. If you're using variables for labels, double-check that these variables are correctly defined and populated.
• Ensure that for each added button, you see a corresponding port. These ports need to be connected to subsequent steps so that the conversation follows the correct path when a button is pressed.
• Check your project type. Button steps are designed for interactive (chat) experiences. If you’re using a Voice (audio) assistant, the buttons might not be rendered as expected.
• If you’re previewing your assistant externally (e.g., via a web embed), review any custom CSS or style settings that might be hiding the button elements.
Following these steps should help you identify why the buttons aren’t showing. For additional details on configuring Button Steps, you can refer to the Voiceflow documentation here: https://docs.voiceflow.com
Let me know if you need any more help!
• Verify the Button Step is on your canvas. Make sure you’ve dragged the Button Step from the toolbar onto your flow.
• Open the Button Editor by clicking on the Button Step. In the editor, check that you’ve added one or more buttons using the "+" button. If no buttons appear in the editor, they won’t show in your conversation.
• Confirm your button labels are set. If you're using variables for labels, double-check that these variables are correctly defined and populated.
• Ensure that for each added button, you see a corresponding port. These ports need to be connected to subsequent steps so that the conversation follows the correct path when a button is pressed.
• Check your project type. Button steps are designed for interactive (chat) experiences. If you’re using a Voice (audio) assistant, the buttons might not be rendered as expected.
• If you’re previewing your assistant externally (e.g., via a web embed), review any custom CSS or style settings that might be hiding the button elements.
Following these steps should help you identify why the buttons aren’t showing. For additional details on configuring Button Steps, you can refer to the Voiceflow documentation here: https://docs.voiceflow.com
Let me know if you need any more help!
DIssue still persisting...shows few times, but doesn't show most times
EYes, same issue for us
S@Support @Devina Baghmar This has been posted about a few times.
CHi there, thank you for reporting this!
There is already a bug ticket related to this issue. In that case, the buttons would not shown after a Prompt step (unless the page was reloaded).
@DrBanny , can you provide a video of your case as well? I can add this to the ticket.
There is already a bug ticket related to this issue. In that case, the buttons would not shown after a Prompt step (unless the page was reloaded).
@DrBanny , can you provide a video of your case as well? I can add this to the ticket.
DThanks @Chidi Loom sent
CLoom received! Thank you!
CHi @DrBanny , engineering has deployed a fix for this issue!
Can you confirm that buttons are now appearing correctly?
Can you confirm that buttons are now appearing correctly?
DThanks @Chidi and engineering team. I think is fixed now 
CGreat – Glad we could help!
Efor anyone still having issues with this - my buttons were placed after a prompt step and were showing intermittently or only after a page refresh. The solution for me was to switch my prompt step from using the deprecated 'Set AI' step to the new 'Set' step with a pre-saved prompt.
Hopefully that helps someone!
Hopefully that helps someone!
D@Support @Chidi buttons still having issues, there is no agent step/prompt step in my workflow.
D@bamelement please any assist/fix on this, is quite urgent
S@Devina Baghmar 
Hlooking
H@DrBanny i cant seem to replicate this issue - can you share steps to reproduce?
DWill share with you
D@bamelement have sent the info. thanks
E@DrBanny did you manage to find a fix? Since writing my previous comment I have encounteredd this bug again, following a prompt step
D@erebor i used to have api blocks and extensions at the beginning of my flow, so i ended up switching up/organising blocks to reduce the complexity at the beginning of the flow
Ddo you have any extensions or api blocks at the beginning of your flow
D@bamelement @gillyb there are still issues with buttons not showing. This is a big deal for us and we need help with this. I noticed the buttons only show when i do multiple refreshes, this is not ideal as buttons are key in my workflow.
Ji've posted about this too still waiting for a fix from voiceflow.
They, same with us. We need this issue to be fixed asap! Thanks guys and tech team from voiceflow in advance.
JI have a similar issue but not with buttons.
In my case it is a condition block leading to a "go to block" action.
The issue is that the "go to block" does not appear in the webchat. Nothing happens.
For context, I am using a custom action in the flow.
I also updated the webchat widget.
In my case it is a condition block leading to a "go to block" action.
The issue is that the "go to block" does not appear in the webchat. Nothing happens.
For context, I am using a custom action in the flow.
I also updated the webchat widget.
Fhi guys, i have the same issue, you can try to change the choice block by button block that will solve the problem temporally
S@Julien Please create a separate post, lets try and keep this thread on topic.
D@bamelement and @Chidi please we need some help here, this button issue is not just one person issue, but multiple people are experiencing same issue
W@NiKo | Voiceflow here is another one I see a ton
DI already ask help, but till now i don't a good sugestion or any type of help. Change the choice block to button block doesn't do the job
WChiming in to say we're intermitently running into this, too.
D@Braden please we seriously need help here
Dall those being tagged and hoping they could help are not responding
Dthe client just sent this image about one of their paid users having issues "app is not progressing passed the question below. Its looping and repeated the same question 6 times after I answer “ yes”" thats a complaint from one of the paid users
Dthe button needs to show, so that the user can click it
Dthis was working in old widget as well, and was working last week in new widget
Dand there are lots of buttons in the flow, so this is very urgent as users have paid to use this assistant
Dits not just this part, there are numerous ones as well where buttons are not showing @Braden i just checked the transcripts in debug mode and i can see lots of users having issues and experiencing the looping
Bhmmm, so buttons are not showing sometimes that's the issue? @DrBanny
W@Braden I have brought this up like 10 times to the VF team.
Wbeen an issue for months / since the new web chat was released.
BGot it - okay I'm going to highlight priority to team internally to take a look
DThanks @W. Williams (SFT)
DThank you @Braden we look forward to a fix
BYeah ofc guys, sorry we're moving really fast atm on a bunch of things so it gets lost
DDThis was taken by another user who is facing issues with the buttons not showing. The users are not supposed to be typing here, but rather click the button to proceed. Similar flows has such buttons which are not showing
CHi folks – Apologies for the delayed response!
@W. Williams (SFT) @DrBanny Can you DM me:
Never hesitate to reach out to support@voiceflow.com to report bugs!
@W. Williams (SFT) @DrBanny Can you DM me:
- the email associated with your Voiceflow account
- your agent file
- steps to reproduce the issues you're experiencing
Never hesitate to reach out to support@voiceflow.com to report bugs!
WI haven't seen this issue personally, but I'm still on v2 of the web chat 
WWaiting for all the bugs to be squashed. BTW, when I said I've seen this 10 times, it was more like 100, and it was from posts on Discord (I'm a Discord moderator).