quickest-silver•6mo ago
Buttons not showing
My buttons are not showing.
64 Replies
Hi there! It sounds like you're encountering an issue where your buttons aren’t appearing as expected. Here are a few troubleshooting steps you can try:
• Verify the Button Step is on your canvas. Make sure you’ve dragged the Button Step from the toolbar onto your flow.
• Open the Button Editor by clicking on the Button Step. In the editor, check that you’ve added one or more buttons using the "+" button. If no buttons appear in the editor, they won’t show in your conversation.
• Confirm your button labels are set. If you're using variables for labels, double-check that these variables are correctly defined and populated.
• Ensure that for each added button, you see a corresponding port. These ports need to be connected to subsequent steps so that the conversation follows the correct path when a button is pressed.
• Check your project type. Button steps are designed for interactive (chat) experiences. If you’re using a Voice (audio) assistant, the buttons might not be rendered as expected.
• If you’re previewing your assistant externally (e.g., via a web embed), review any custom CSS or style settings that might be hiding the button elements.
Following these steps should help you identify why the buttons aren’t showing. For additional details on configuring Button Steps, you can refer to the Voiceflow documentation here: https://docs.voiceflow.com
Let me know if you need any more help!
quickest-silverOP•6mo ago
Issue still persisting...shows few times, but doesn't show most times
exotic-emerald•6mo ago
Yes, same issue for us
@Support @Devina Baghmar This has been posted about a few times.
Hi there, thank you for reporting this!
There is already a bug ticket related to this issue. In that case, the buttons would not shown after a Prompt step (unless the page was reloaded).
@DrBanny , can you provide a video of your case as well? I can add this to the ticket.
quickest-silverOP•6mo ago
Thanks @Chidi Loom sent
Loom received! Thank you!
Hi @DrBanny , engineering has deployed a fix for this issue!
Can you confirm that buttons are now appearing correctly?
quickest-silverOP•6mo ago
Thanks @Chidi and engineering team. I think is fixed now 👍
Great – Glad we could help!
for anyone still having issues with this - my buttons were placed after a prompt step and were showing intermittently or only after a page refresh. The solution for me was to switch my prompt step from using the deprecated 'Set AI' step to the new 'Set' step with a pre-saved prompt.
Hopefully that helps someone!
quickest-silverOP•5mo ago
@Support @Chidi buttons still having issues, there is no agent step/prompt step in my workflow.
@bamelement please any assist/fix on this, is quite urgent
@Devina Baghmar 👆
wee-brown•5mo ago
looking
@DrBanny i cant seem to replicate this issue - can you share steps to reproduce?
quickest-silverOP•5mo ago
Will share with you
@bamelement have sent the info. thanks
@DrBanny did you manage to find a fix? Since writing my previous comment I have encounteredd this bug again, following a prompt step
quickest-silverOP•5mo ago
@erebor i used to have api blocks and extensions at the beginning of my flow, so i ended up switching up/organising blocks to reduce the complexity at the beginning of the flow
do you have any extensions or api blocks at the beginning of your flow
@bamelement @gillyb there are still issues with buttons not showing. This is a big deal for us and we need help with this. I noticed the buttons only show when i do multiple refreshes, this is not ideal as buttons are key in my workflow.
i've posted about this too still waiting for a fix from voiceflow.
grumpy-cyan•5mo ago
hey, same with us. We need this issue to be fixed asap! Thanks guys and tech team from voiceflow in advance.
I have a similar issue but not with buttons.
In my case it is a condition block leading to a "go to block" action.
The issue is that the "go to block" does not appear in the webchat. Nothing happens.
For context, I am using a custom action in the flow.
I also updated the webchat widget.
rival-black•5mo ago
hi guys, i have the same issue, you can try to change the choice block by button block that will solve the problem temporally
@Julien Please create a separate post, lets try and keep this thread on topic.
quickest-silverOP•5mo ago
@bamelement and @Chidi please we need some help here, this button issue is not just one person issue, but multiple people are experiencing same issue
@NiKo | Voiceflow here is another one I see a ton
fascinating-indigo•5mo ago
I already ask help, but till now i don't a good sugestion or any type of help. Change the choice block to button block doesn't do the job
rival-black•5mo ago
Chiming in to say we're intermitently running into this, too.
quickest-silverOP•5mo ago
@Braden please we seriously need help here
all those being tagged and hoping they could help are not responding
quickest-silverOP•5mo ago
the client just sent this image about one of their paid users having issues "app is not progressing passed the question below. Its looping and repeated the same question 6 times after I answer “ yes”" thats a complaint from one of the paid users
quickest-silverOP•5mo ago
the button needs to show, so that the user can click it
quickest-silverOP•5mo ago
this was working in old widget as well, and was working last week in new widget
and there are lots of buttons in the flow, so this is very urgent as users have paid to use this assistant
its not just this part, there are numerous ones as well where buttons are not showing @Braden i just checked the transcripts in debug mode and i can see lots of users having issues and experiencing the looping
hmmm, so buttons are not showing sometimes that's the issue? @DrBanny
@Braden I have brought this up like 10 times to the VF team.
been an issue for months / since the new web chat was released.
Got it - okay I'm going to highlight priority to team internally to take a look
quickest-silverOP•5mo ago
Thanks @W. Williams (SFT)
Thank you @Braden we look forward to a fix
Yeah ofc guys, sorry we're moving really fast atm on a bunch of things so it gets lost
quickest-silverOP•5mo ago
quickest-silverOP•5mo ago
This was taken by another user who is facing issues with the buttons not showing. The users are not supposed to be typing here, but rather click the button to proceed. Similar flows has such buttons which are not showing
Hi folks – Apologies for the delayed response!
@W. Williams (SFT) @DrBanny Can you DM me:
- the email associated with your Voiceflow account
- your agent file
- steps to reproduce the issues you're experiencing
I will go ahead and escalate these issues to engineering.
Never hesitate to reach out to support@voiceflow.com to report bugs!
I haven't seen this issue personally, but I'm still on v2 of the web chat 🙂
Waiting for all the bugs to be squashed. BTW, when I said I've seen this 10 times, it was more like 100, and it was from posts on Discord (I'm a Discord moderator).
quickest-silverOP•4mo ago
Thanks @Chidi I did send all that info to @Braden
I will resend again, but to you
Received! And I'm creating the bug ticket for engineering!
I went back to the legacy webchat widget and I don't have the issue anymore.
quickest-silverOP•4mo ago
@Julien what would you do when legacy webchat is no more?
That is a temporary solution of course.
I understood the voiceflow team is working on the issue, so it should be fixed.
Otherwise they need to postpone the depreciation of the legacy widget.
quickest-silverOP•4mo ago
Hopefully
Hey folks, yeah we'll have a solution out by the time the legacy webchat gets sunset and if needed we could host it a tiny bit longer until resolved
it's a known issue we're looking into
quickest-silverOP•4mo ago
Just so you know @Braden , this has negatively impacted business, finances, and integrity for me and the client as people/organisations have already paid to use the assistant, i tried to replace all buttons with custom actions but issue was happening. Buttons were needed because i have set variables per the choice clicked. the flow already has more than 60 llms, the only viable solution is to use ai intent classification and conditional blocks to replace the buttons. That's I would need more than 50 llms in addition to fix this further going to increase ongoing cost to us. This button issue was brought up in March, until now, there has not been a fix. All users of my clients voiceflow chatbot are very displeased.
hey @DrBanny , sorry to hear this. Why would you need 50 more LLMs? We have been trying to isolate this issue but the challenge is we cannot consistently replicate it :/ we've pushed a few fixes now but it appears to be a deeply baked edge case that shows up a bunch of places
fair-rose•4mo ago
hey @Braden , did the button issue get fixed? Just want to know if I can rely on them for my upcoming projects
quickest-silverOP•4mo ago
Its actually 85 buttons i had to replace. i just finished replacing them. You and team already have a copy of my vf file to verify this. In the image are the buttons i had to seclude away and replace with llms. thats 85 llms
quickest-silverOP•4mo ago
eg. this is one of the removed buttons, where it has a descriptive text in the button so users know whats expected and can click their choice and move on to the next step. However this doesnt work now with the current state of buttons
quickest-silverOP•4mo ago
to address the issue, i needed to rewrite the question, to make it descriptive in itself without the buttons, add an llm classifier, test its prompts, then add in conditional blocks
quickest-silverOP•4mo ago
@Braden This is the case for all the remaining 84 llm intent classifiers which used to be buttons. So from the looks of it, apart from the 60 or so main llms, i would have to incur ongoing costs for the 85 llm intent classifiers. Organisations, gyms, individuals have paid to use the assistant so I cant simply use non-llm intents which may not be accurate most times due to nuances in human language. I tried custom actions to generate dynamic buttons but didn't work sometimes, i then invited a colleague vf expert to also test those custom actions and it worked initially, but not always, it also vanished like the native buttons.
if it helps debug at all @Braden - this issue happens most often for me when I am generating button label text via an LLM step. I then have a function set up which dynamically creates the button array using the LLM-generated labels and then returns a choice trace with the button-array passed in as a payload. It works some of the time, other times it does not (I'm thinking could be a timing issue?).
I have also tried just passing my LLM-generated labels straight into a 'Button' block, but the results are the same (sometimes it works, sometimes it doesn't).
I have tried a few methods to fix it but nothing seems to work so far
quickest-silverOP•4mo ago
@erebor my buttons were static with just simple text but is not working.
fascinating-indigo•4mo ago
My buttons is from choice with button. In voiceflow test shows buttons, but in the browser don't.
Same problem here
national-gold•4mo ago
Im experiencing the same problem. I have an Agent in production where the buttons work correctly, but while developing new features and testing them in the dev environment on the same Agent, the buttons are not displaying. Im concerned that pushing these changes could break something in production. @Braden any updates on this? I also noticed refresing the page makes the buttons appear normally. In my case this only happens with buttons rendered by the "choice" custom actoin
Any update on this @Braden ?
Is the legacy widget still being deprecated on June 15?
An update has been rolled out to address this, is it still not working fo you @Julien?
@DrBanny did also discover that if you switch of 'streaming' for your ai response this resolved the problem.
quickest-silverOP•3mo ago
@Steve B. | IntelleSync.ai I think now whether streaming is on or off, buttons do work.
From what I see in the transcripts, this has been resolved, however, I am awaiting concrete feedback from the client and her users about this.
Ok thanks for sharing @DrBanny
It works now indeed. Thanks!
Was there a communication about this? I want to be sure that I don't miss the next ones.
quickest-silverOP•3mo ago
@Steve B. | IntelleSync.ai Client has confirmed buttons are working for her and her users @Chidi
I am having this issue, was there any fix or changes?