Error: Missing Buttons with Streaming off, Proactive messages not showing, Mic icon not showing
Hello, I have found out following misbehaviour with the webchat in following areas:
1) When streaming is turned off - if you place a button step immediatelly after static text message - the buttons do not show most of the time, only after restarting the page multiple times
2) Proactive messages are not showing for most users - eg. this client of ours: https://teplice.cz has sent us they want us to ammend colours for the proactive messages (which should be there, as we have incorporated them into the webchat code), but we are not able to see them ourselves on our devices (even though we know they are there from the screenshot they sent us)
3) Microphone icon / voice input icon is not showing on ios devices at all (iphone 12 Pro Max)
6 Replies
flat-fuchsia•4mo ago
Hello. We have the same problem with "Microphone icon" and find that the most consistent browser to show microphone icon is chrome. So what we do is always ask to use chrome. if (/Edg|Firefox|Safari|Opera|Trident|MSIE/i.test(navigator.userAgent)){
Object.defineProperty(navigator, 'userAgent', {
value: navigator.userAgent.replace(/Edg|Firefox|Safari|Opera|Trident|MSIE/gi, 'Chrome'),
writable: false,
});
} After that microphone is always there
@bamelement @Support @NiKo | Voiceflow
I have solved issue 2 - that was issue on our end.
But issues 1 + 3 are for sure the new webchat misbehaviour.
Quick update regarding buttons not showing when audio is muted for some users. The team has made a fix that should be pushed in the next widget release.
generous-apricot•4mo ago
Hey! Do you have an estimated or tentative date for the next widget release?
xenophobic-harlequin•2mo ago
I have the same problem and i can't fix it @NiKo | Voiceflow , kidna important for my client