Can't trigger a workflow when inactivity activates

Hey, I enabled "Global No reply" and added a timer for 300s and that will send out a message and keeps repeating sending message after 300s without stopping. I want the global no reply to trigger a workflow that I created, I used the intent "No reply" because I saw in the transcripts that the user types "No-reply" but it doesn't trigger the workflow.
What can I do?

DavidOP•6/26/25, 10:25 AM

@NiKo | Voiceflow Your suggestion with capture card after Agent Step that has "Exit every conversational turn" doesn't work for me, I gave the capture card a no-reply after 30s with prompt and still didn't trigger the no-reply path.

NiKo | Voiceflow•6/27/25, 4:19 PM

Here is a loom to explain this using a path in your agent.

https://www.loom.com/share/fa36bbdd819e49f885a996197e4dddc8?sid=6f96329d-97c8-44e6-b6ba-094ce8f2c6a0

Loom

Creating custom No Replies for Your Agent in Voiceflow

In this video, I walk you through how to implement a custom null reply for your agent step in VoiceFlow. I demonstrate setting up a waiting pass that collects user replies and populates a reprompt variable based on the conversation context. We also explore a no-reply block that triggers after 10 seconds, allowing for a dynamic interaction withou...

NNiKo | Voiceflow Here is a loom to explain this using a path in your agent. https://www.loom.com...

DavidOP•6/27/25, 6:52 PM

Hey,
The issue with your solution is this:
If I have a 5-minute timer, it first sends the reprompt after 5 minutes. Inside that reprompt, I fill the variable with a satisfaction message like “Rate us 1–5 stars.” Then it waits another 5 minutes before it triggers the choice step, where the user can choose between the 1-5 star buttons.

I hope that makes sense. A solution for the Voiceflow team would be to make the global inactivity settings more dynamic, for example:

Only trigger no-reply once (refreshes when user types again)
Trigger a workflow after 5 minutes

NiKo | Voiceflow•6/30/25, 10:55 AM

You can use a capture with no re-prompt message and a 5 mins timer then link the no-reply path to your re-prompt message and the Choice step.
So you got Capture > wait 5 mins > no-reply path > prompt + choice.

NNiKo | Voiceflow You can use a capture with no re-prompt message and a 5 mins timer then link the...

DavidOP•7/4/25, 12:05 PM

No-reply path only works when you have a message in the reprompt.
So your suggestion doesn't work

NiKo | Voiceflow•7/5/25, 5:33 AM

Strange, I just tested with a 15s delay and it works fine on my end.