other-emerald•3mo ago
No in-voice
Hi guys, so my voiceflow pop-up stopped working and I checked the account, it says I exceeded the usage.
The interesting thing is I can't see my Pro Plan is active. I can't see my previous billings either.
Is there system problem? Because I pay this month subsriction fee.
Any idea why there is no plan on my account and why can't I see my previous billings?
5 Replies
Hi! A few things to double-check when you suddenly see an “exceeded usage” banner and your plan/invoices seem to have disappeared:
1. Make sure you’re looking at the right workspace
• Click the workspace name in the upper-left corner of the dashboard and verify you’re inside the workspace that originally held the Pro subscription.
• Plans are applied per–workspace, so if you switch (or were invited) to another workspace, that workspace may still be on the free Sandbox tier. 2. Confirm you have Billing permissions for that workspace
• Only the workspace Owner (or Admin) can see the Billing tab.
• If you’re not the Owner/Admin, the plan will appear as “Sandbox” and invoices won’t load. 3. Open Teams & Billing ➜ Billing
• This page shows the current plan card at the top and an “Invoices” section below it.
• If the plan card is missing, the workspace has been downgraded (typically after a failed payment or manual cancellation). When that happens the system caps usage at the free-tier credit limit, which blocks your embedded widget once the limit is hit. 4. Check the payment method that was on file
• A declined or expired card automatically downgrades the workspace at the end of the billing cycle. After a downgrade you’ll see the usage-limit banner and no longer see past invoices until the plan is re-activated. To restore service: re-enter the correct workspace, open Teams & Billing ➜ Billing, pick a paid plan again (or update the card), and the credits + invoices will re-appear in that same tab. Once the Pro plan is active your chat/voice widget will resume working immediately and the usage banner will disappear. Docs for reference: https://docs.voiceflow.com → Billing → “Managing Your Voiceflow Plan”.
• Click the workspace name in the upper-left corner of the dashboard and verify you’re inside the workspace that originally held the Pro subscription.
• Plans are applied per–workspace, so if you switch (or were invited) to another workspace, that workspace may still be on the free Sandbox tier. 2. Confirm you have Billing permissions for that workspace
• Only the workspace Owner (or Admin) can see the Billing tab.
• If you’re not the Owner/Admin, the plan will appear as “Sandbox” and invoices won’t load. 3. Open Teams & Billing ➜ Billing
• This page shows the current plan card at the top and an “Invoices” section below it.
• If the plan card is missing, the workspace has been downgraded (typically after a failed payment or manual cancellation). When that happens the system caps usage at the free-tier credit limit, which blocks your embedded widget once the limit is hit. 4. Check the payment method that was on file
• A declined or expired card automatically downgrades the workspace at the end of the billing cycle. After a downgrade you’ll see the usage-limit banner and no longer see past invoices until the plan is re-activated. To restore service: re-enter the correct workspace, open Teams & Billing ➜ Billing, pick a paid plan again (or update the card), and the credits + invoices will re-appear in that same tab. Once the Pro plan is active your chat/voice widget will resume working immediately and the usage banner will disappear. Docs for reference: https://docs.voiceflow.com → Billing → “Managing Your Voiceflow Plan”.
other-emeraldOP•3mo ago
Normally when my the payment cancelled, I can see that on the billing page with billing history even though I missed the payment, so I can fix it right away. But this time, there is nothing to see, empty.
Could any admin look it up and tell me if is there payment error? Or is it system error on voiceflow's end?
@Moderator
@Support Hey @Devina Baghmar, Can you assist with this? Thanks
other-emeraldOP•3mo ago
I payed it now, I can see the billing and it says the monthly 60$ fee taken in June 17th, 2025, but in my card I can not see any money taken.
Any idea?
@can You can also email support@voiceflow.com