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crooked-brownC
Voiceflow Partners•8mo ago•
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crooked-brown

Bug when using Choice Step reprompts

Observed Behavior: The No Reply reprompt feature in the Choice Step is behaving randomly. When configured with two distinct, hard-coded text messages in the "Reprompt 1" and "Reprompt 2" slots, the agent's output is not sequential. Sometimes it sends the first message twice, other times the second message twice, and other times it works correctly (message 1, then message 2). The behavior is inconsistent across multiple test runs.

Expected Behavior: According to the documentation, the reprompt slots should act as a sequential queue. The 1st timeout should always trigger Reprompt #1. A 2nd consecutive timeout should always trigger Reprompt #2. The behavior should be deterministic.

Steps to Reproduce:
1. Create a Choice Step in a workflow.
2. Enable the No Reply path with 2 reprompts.
3. In the "Reprompt 1" text field, type a unique static string (e.g., "This is message 1").
4. In the "Reprompt 2" text field, type a different unique static string (e.g., "This is message 2").
5. Run the prototype test. Wait for the first No Reply timeout and observe the message.
6. Continue to wait for the second No Reply timeout and observe the second message.
7. Repeat the test multiple times to see the inconsistent and random sequencing of the reprompt messages.
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jacklyn

# Let your agents search the web 🔎 Hey everyone! We just released the web search tool for the agent step! Your agents can now automatically search the web for information, letting your agent supplement the LLM's knowledge and the data in its knowledge base with live, up-to-date information. Plus.... * You can restrict searches to specific domains, so your agent only searches sites that you own * This is a tool, so you remain in control of when the agent searches the web * Results are automatically summarized in a way that your agent can automatically understand Under the hood, we're using OpenAI's web search API. Give it a try, and let us know what you think! https://docs.voiceflow.com/changelog/native-web-search-tool

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