adverse-sapphire•2mo ago
Question about privacy and cookies for EU users
Hey everyone! 👋
I have a quick question about GDPR compliance and the web chat widget on my website. I'm based in the EU 🇪🇺 and I've noticed that the widget seems to load tracking cookies from Google Analytics and HubSpot by default.
Under GDPR, we need to get explicit consent from users before these kinds of cookies are set. Right now, my only option is to block the entire widget with a consent banner, which isn't ideal for the user experience. 😕
I was wondering if anyone here has found a workaround for this? Is there a way to initialize the widget in a "privacy-first" mode that disables these third-party tracking cookies, so it only uses what's strictly necessary to function?
Would love to hear your thoughts or any solutions you might have found. Thanks a bunch! 🙏
2 Replies
Yes, I want an answer to that too... @Braden It's something Voiceflow should realy work on... GDPR
Try if this also happens in incognito mode. I also thought this was the case but what really happened was that the cookies from voiceflow.com are loaded because you also visited the voiceflow website. Delete your cookies and you'll see the vf widget doesn't load any cookies, it just adds some data to localStorage (visible under inspect element > application > localStorage)