Question about privacy and cookies for EU users
Hey everyone! 
I have a quick question about GDPR compliance and the web chat widget on my website. I'm based in the EU
and I've noticed that the widget seems to load tracking cookies from Google Analytics and HubSpot by default.
Under GDPR, we need to get explicit consent from users before these kinds of cookies are set. Right now, my only option is to block the entire widget with a consent banner, which isn't ideal for the user experience.
I was wondering if anyone here has found a workaround for this? Is there a way to initialize the widget in a "privacy-first" mode that disables these third-party tracking cookies, so it only uses what's strictly necessary to function?
Would love to hear your thoughts or any solutions you might have found. Thanks a bunch!
I have a quick question about GDPR compliance and the web chat widget on my website. I'm based in the EU
and I've noticed that the widget seems to load tracking cookies from Google Analytics and HubSpot by default.Under GDPR, we need to get explicit consent from users before these kinds of cookies are set. Right now, my only option is to block the entire widget with a consent banner, which isn't ideal for the user experience.
I was wondering if anyone here has found a workaround for this? Is there a way to initialize the widget in a "privacy-first" mode that disables these third-party tracking cookies, so it only uses what's strictly necessary to function?
Would love to hear your thoughts or any solutions you might have found. Thanks a bunch!
