I've been charged $60 and I received an invoice for $0
Hello, I received an invoice for $0 but I was charged $60, I tried to contact support but I received an automated email saying that my email is not associated with an account, which is incorrect. I've been using Voiceflow with that same email for almost 2 years. I'm also currently on a Business plan. Can you please assist me with this issue?
7 Replies
Hi there! Here’s what you can check inside your Voiceflow workspace to clear-up the $60 vs $0 billing confusion:
1. Confirm which plan is active
• In the Voiceflow Creator app open the workspace that owns the subscription.
• Click Teams & Billing → Billing. At the top you’ll see the plan name (Sandbox / Pro / Business / Enterprise) and its price per editor.
• If it shows Pro – $60 / mo, that explains the $60 charge – even if you thought you were on Business. Business seats are $125 / mo.
2. Review the invoice history
• In the same Billing page scroll down to Invoices. Each line displays the invoice amount and a link to the PDF/receipt.
• An invoice that shows “$0.00” is usually either (a) a credit-note/receipt generated when no payment was due (for example, the first free-trial invoice) or (b) an invoice issued for a workspace that no longer has an active paid plan.
3. Check for multiple workspaces
• Charges are tied to workspaces, not to the global account. If you belong to more than one workspace you might have one on Pro ($60) while another has been switched to Business (invoice $0 during a trial or if the Business plan has not started yet).
4. Update or cancel a plan if needed
• Still in Teams & Billing → Billing, use Change plan or Cancel subscription at the bottom of the page to move to the correct plan before your next billing cycle.
Once you verify the plan & invoices inside the Billing tab you should see why the card was debited $60 and why a separate $0 invoice was issued.
Docs for reference:
• Managing your Voiceflow plan – https://docs.voiceflow.com/docs/managing-your-plan
• Pricing overview – https://docs.voiceflow.com/docs/billing
Hope that helps you reconcile the charge! Let me know if anything’s unclear or if you spot something different in your Billing page.
I can't find any reason why my card was charged $60
@Support @Devina Baghmar Can you assist @Danail Karaivanov please?
@Danail Karaivanov Please reach out to us at support@voiceflow.com from your registered email and attach the invoice if possible.
I emailed earlier from the email that I'm registered with and I received an automated reply saying the email is not recognised.
Could you please follow up on that email? Our system may have auto-closed it if the email wasn't recognised.
Hello, I've followed up on the email now