AI Agent Returning Broken Shopify Links
Hey everyone 
I’m running into an issue with my AI agent in Voiceflow. Whenever the assistant tries to provide a product link from my Shopify store, it sometimes generates URLs that don’t actually exist. Instead of linking to the real product page, it makes up a link that leads to a 404 error.
Has anyone experienced this before? A few questions I’m hoping to get advice on:
Is there a way to restrict the agent so it only uses valid Shopify product links?
Should I be feeding the store URLs directly into the knowledge base, or is there a better way to handle dynamic product linking?
Could this be a retrieval / hallucination issue, and if so, what’s the best fix?
Any guidance or examples from people who have integrated Shopify with Voiceflow would be super helpful
Thanks in advance!
I’m running into an issue with my AI agent in Voiceflow. Whenever the assistant tries to provide a product link from my Shopify store, it sometimes generates URLs that don’t actually exist. Instead of linking to the real product page, it makes up a link that leads to a 404 error.
Has anyone experienced this before? A few questions I’m hoping to get advice on:
Is there a way to restrict the agent so it only uses valid Shopify product links?
Should I be feeding the store URLs directly into the knowledge base, or is there a better way to handle dynamic product linking?
Could this be a retrieval / hallucination issue, and if so, what’s the best fix?
Any guidance or examples from people who have integrated Shopify with Voiceflow would be super helpful
Thanks in advance!
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