Need to add extra seat and self-checkout not working
Everytime i try to add an extra seat i go though the checkout process and it doesnt succesfully run my card and add the seat.
2 Replies
Here’s how adding an extra editor seat normally works and a few quick things to double-check when the self-checkout doesn’t complete:
1. Where to add the seat
• From the Voiceflow dashboard open Teams & Billing → Billing
• In the “Editor seats” section click + Add seat and follow the checkout flow
• Each extra editor seat is $50 per month on Pro & Business plans (one editor seat is already included) 2. What should happen at checkout
• Your card is charged immediately and the new seat appears under “Editor seats”
• The new seat can then be assigned to a team-mate in Manage Collaborators 3. If the payment isn’t going through
• Re-enter or update the payment method in the same Billing screen, then retry
• Make sure the card has international/online payments enabled and sufficient funds
• Run the checkout in a clean browser tab or incognito window to rule out extensions/cookies
• If you’re on a corporate VPN or restricted network, temporarily disconnect and retry
• Try a different card if available 4. Enterprise workspaces
• Extra seats are added by your Customer Success Manager rather than through self-checkout Once the charge succeeds, the extra seat shows up instantly and can be assigned right away. After retrying the steps above you should be able to add the seat without issues. Docs reference: https://docs.voiceflow.com
• From the Voiceflow dashboard open Teams & Billing → Billing
• In the “Editor seats” section click + Add seat and follow the checkout flow
• Each extra editor seat is $50 per month on Pro & Business plans (one editor seat is already included) 2. What should happen at checkout
• Your card is charged immediately and the new seat appears under “Editor seats”
• The new seat can then be assigned to a team-mate in Manage Collaborators 3. If the payment isn’t going through
• Re-enter or update the payment method in the same Billing screen, then retry
• Make sure the card has international/online payments enabled and sufficient funds
• Run the checkout in a clean browser tab or incognito window to rule out extensions/cookies
• If you’re on a corporate VPN or restricted network, temporarily disconnect and retry
• Try a different card if available 4. Enterprise workspaces
• Extra seats are added by your Customer Success Manager rather than through self-checkout Once the charge succeeds, the extra seat shows up instantly and can be assigned right away. After retrying the steps above you should be able to add the seat without issues. Docs reference: https://docs.voiceflow.com
I tried with multiple cards and no success https://creator.voiceflow.com/checkout-callback?id=ZrNidtOSa9ryb5oU5UrcbuDTJqe4ASbO&state=succeeded
Can someone manually help me figure this one
@Tico | Voiceflow Assistant