No reply capture user response
I used to use this function till last week, where you waited for the user's input and if he didn't answer in x seconds, the workflow would follow the "no reply" path. When trying it today it seems to be permanently stuck waiting for the users reply, is this a bug?
When I insert a reprompt text message, it doesn't seem to print anything either, and still won't follow the path after 5 seconds in the images case
24 Replies
Hey! š
The behaviour youāre seeing is expected in a chat-based experience.
ā¢ The No Reply option on Capture / Choice / Button steps only fires automatically when the client (voice device, phone IVR, etc.) can detect user-silence and tell Voiceflow that nothing was said.
ā¢ In web chat / testing from the Creator, thereās no automatic āsilenceā event ā the agent will keep listening indefinitely unless the client sends a special
no-reply request.
From our docs:
āThe responsibility of handling this is on your client that is calling the API. ā¦ When the timer expires your next request should be { action: { type: "no-reply" } } and the API will follow the No Reply path.ā (docs.voiceflow.com ā No Reply handling)
That means:
1. Enable No Reply on the step and set your timeout/reprompt text.
2. Implement a small timer in your front-end or middleware. If the user hasnāt typed within X seconds, send the Dialog Manager request { type: "no-reply" }.
3. Voiceflow will then emit the reprompt (if any) and, after the configured retries, follow the No Reply path.
Why it seemed to work last week
ā In some earlier test builds the Creator preview auto-sent the no-reply event after the timeout, but that has been aligned with production behaviour to avoid accidental triggers in chat. Voice channels (e.g. Alexa, telephony) still send the event automatically, so No Reply works out-of-the-box there.
Quick workaround while prototyping
If you simply want to test the path in the Creator preview, you can press the āÆ (More) menu ā āSend no-reply eventā to simulate the timeout.
Hope that clarifies things! If you wire a small timer on your chat widget youāll get the same flow you had before. Full doc here for reference: https://docs.voiceflow.com ā āNo Reply handlingāI cant find (more menu). How can i do that press the āÆ (More) menu ā āSend no-reply eventā to simulate the timeout?
It isn't working for me either. @Devina Baghmar any idea if this is a patch or a bug?
I just checked the changelog and didn't see anything there
@Steve B. | IntelleSync.ai hey dude - any idea if this was changed recently? I could be wrong but I think I remember the no reply feature working on the canvas via the capture step without any custom code
Same as it's always been.
When you set a reprompt in no reply and run it, does the reprompted message show up for you after the timer runs out?
@rkb 'no reply' or repompt message didn't work for me either. @Support @Devina Baghmar There is definitely is an issue/bug with no reply in the capture step.
Thanks @rkb
@Devina Baghmar @Steve B. | IntelleSync.ai Any update on this? Our project is being delayed for over a week by now and it's really important for us that this gets fixed ASAP!
@Devina Baghmar @Steve B. | IntelleSync.ai
@Neisian @CaioElias please donāt spam tag guys itās against server rules. VF staff donāt work over the weekends. Iām sure theyāll get to you when they have a response.
we Ā“ve been waiting for 10 days... @Devina Baghmar
I have the same problem, clients are complaining about the delay in the project.
Guys - Jayho from the VF team has said this will be sorted by tomorrow morning.
Completely get the pressure on all of us to deliver projects but let's cut the VF team some slack shall we?
@CaioElias Please donāt ignore my previous message, itās against server rules to spam in any type of way. If you want to remain in this server please respect this.
Hi let me reflag with the team here! Thank you everyone for your patience
A fix should be pushed by today - i'll ping when it's ready! š«”
This should be resolved now! fyi
Hmmm No for me
@KimLooo Still not working
hmm ok - just checked in with Josh on our eng team
Okey tanks you š
@KimLooo It's half working now.
Nop
It works only in testing on Voiceflow but not in production, it's a bug.
Hello Does it work on your side? In production not only on the Voiceflow interface?
hey all, this should be fixed by tmrw morning.
Please test tomorrow and let me know if its all good (we deploy updates to the product every morning EST )