Sending captured rating and client ID (phone) from Voiceflow to Zapier
I’m building a Voiceflow project where a client rates our service from 1–10.
- I want to capture this rating into a variable
- I also want to send the client’s phone number as
Here’s the POST body I’m sending to Zapier:
```json { "phone": "{phone_number}", "rating": "{rating1}" } What I need to confirm 1. Do I need to explicitly add an instruction in Voiceflow to collect the user’s rating and save it into {rating1}, or is that variable filled automatically? 2. The phone number comes from Zapier into Voiceflow (not from the user’s voice). How can I map that into {phone_number} so I can send it back later? Is there a way to auto-capture this without asking the user? 3. Is this the right approach for keeping the phone number as the client ID and updating their record in Google Sheets via Zapier?
- I want to capture this rating into a variable
{rating1}.- I also want to send the client’s phone number as
{phone_number} so Zapier can use it as the unique ID to update the correct row in Google Sheets.Here’s the POST body I’m sending to Zapier:
```json { "phone": "{phone_number}", "rating": "{rating1}" } What I need to confirm 1. Do I need to explicitly add an instruction in Voiceflow to collect the user’s rating and save it into {rating1}, or is that variable filled automatically? 2. The phone number comes from Zapier into Voiceflow (not from the user’s voice). How can I map that into {phone_number} so I can send it back later? Is there a way to auto-capture this without asking the user? 3. Is this the right approach for keeping the phone number as the client ID and updating their record in Google Sheets via Zapier?
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