Sending captured rating and client ID (phone) from Voiceflow to Zapier
I’m building a Voiceflow project where a client rates our service from 1–10.
- I want to capture this rating into a variable
- I also want to send the client’s phone number as
Here’s the POST body I’m sending to Zapier:
```json
{
"phone": "{phone_number}",
"rating": "{rating1}"
}
What I need to confirm
1. Do I need to explicitly add an instruction in Voiceflow to collect the user’s rating and save it into {rating1}, or is that variable filled automatically?
2. The phone number comes from Zapier into Voiceflow (not from the user’s voice). How can I map that into {phone_number} so I can send it back later? Is there a way to auto-capture this without asking the user?
3. Is this the right approach for keeping the phone number as the client ID and updating their record in Google Sheets via Zapier?
- I want to capture this rating into a variable
{rating1}{rating1}. - I also want to send the client’s phone number as
{phone_number}{phone_number} so Zapier can use it as the unique ID to update the correct row in Google Sheets. Here’s the POST body I’m sending to Zapier:
```json
{
"phone": "{phone_number}",
"rating": "{rating1}"
}
What I need to confirm
1. Do I need to explicitly add an instruction in Voiceflow to collect the user’s rating and save it into {rating1}, or is that variable filled automatically?
2. The phone number comes from Zapier into Voiceflow (not from the user’s voice). How can I map that into {phone_number} so I can send it back later? Is there a way to auto-capture this without asking the user?
3. Is this the right approach for keeping the phone number as the client ID and updating their record in Google Sheets via Zapier?
