Send every transcript to email
Hey, I just wanted to ask if there’s maybe an easier way to handle transcripts in Voiceflow.
The case is that I need the full conversation transcript to be sent to email once the chat is finished. The issue is that Voiceflow doesn’t run in the background after the user leaves, so I can’t just trigger it at the “end” of the chat.
Right now the only workaround I see is to send an API call after every single user message, basically sending the whole conversation again and again (2 messages, then 4, then 6, etc.). The idea is that if no new messages come in for like 5–10 minutes, that’s the final transcript.
Also, if the bot collects a lead (like email or website), I’d send some kind of signal so the subject line can be marked as “Transcript with lead.”
Does anyone know if there’s a simpler/better way to do this, please?
1 Reply
☝️ i also would love a built-in feature to email full transcripts. in the meantime, the simplest workaround that i know of is to use Make.com to call the transcripts API on a recurring basis, separate from VF. it would fetch only completed transcripts, but it would not necessarily run right after every single chat session finishes, so there would be some delay, depending on how frequently you set it to run. looking forward to hearing solutions from more experienced VFers