Send every transcript to email
Hey, I just wanted to ask if there’s maybe an easier way to handle transcripts in Voiceflow.
The case is that I need the full conversation transcript to be sent to email once the chat is finished. The issue is that Voiceflow doesn’t run in the background after the user leaves, so I can’t just trigger it at the “end” of the chat.
Right now the only workaround I see is to send an API call after every single user message, basically sending the whole conversation again and again (2 messages, then 4, then 6, etc.). The idea is that if no new messages come in for like 5–10 minutes, that’s the final transcript.
Also, if the bot collects a lead (like email or website), I’d send some kind of signal so the subject line can be marked as “Transcript with lead.”
Does anyone know if there’s a simpler/better way to do this, please?
2 Replies
@Steve B. | IntelleSync.ai please 🙏
@MoDaQui Have a look at this template from @W. Williams (SFT), might be what your looking for https://www.voiceflow.com/templates/pull-transcript
Pull your current conversation's transcript
A simple workflow that answers questions using the data contained within the knowledge base and allows you to get the current conversation's transcript.