Datadog Calls failing causing delays loading
Noticed issues loading - very slow to lad the 'creator' home page. It finally loaded, and seems to be a bit better once in a project.
But looks like there are a lot of Datadog calls failing.
Once url thats hard failing: https://browser-intake-datadoghq.com/api/v2/replay?ddsource=browser....
Another: https://browser-intake-datadoghq.com/api/v2/rum?ddsource=browser...
There's no tag for 'Creator', so I guess I'll tag with Publishing.
4 Replies
Hey there đ
Those
2. Clear the browserâs cache + cookies for
3. Make sure any ad-blocker, privacy or script-blocking extensions arenât blocking
Docs: https://docs.voiceflow.com
Those
browser-intake-datadoghq.com requests youâre seeing come from the analytics/monitoring service we use â if theyâre blocked or error-out it normally wonât stop the Voiceflow Creator from loading, but they can sometimes add wait-time while the browser keeps retrying the calls.
For the slow or âstuck on loadingâ behaviour youâre noticing, the quickest fix is usually to refresh the local cache and session:
1. Hard-refresh the page (Mac âĄď¸ â ⧠R, Windows âĄď¸ Ctrl ⧠F5).2. Clear the browserâs cache + cookies for
creator.voiceflow.com, then reload.3. Make sure any ad-blocker, privacy or script-blocking extensions arenât blocking
browser-intake-datadoghq.com while youâre in the Creator.
These steps reset the session and resolve the vast majority of loading-screen issues we see (docs reference: âHow to Fix a Loading Screen Errorâ).
After doing the above the dashboard and project canvases should feel snappy again â let me know how it goes!Docs: https://docs.voiceflow.com
Voiceflow
Welcome to Voiceflow's docs
Build, manage, and deliver chat and voice agents for customer support and beyond.
I had already hard reloaded. I turned off AdBlock and it seemed to remove some of the errors. Still seeing errors on the 'rum' endpoint.
https://browser-intake-datadoghq.com/api/v2/rum?ddsource=browser
Delays seem to be minimal now.
May have had something to do with my token expiring plus something else.
All the /replay errors are gone now (with AdBlock back on). I saw them for several minutes (reloading the page a couple times) and they seemed to be blocking the loading screen - it just sat there for 45s?? about
glad it's working better for you now, but in case this is useful info, i constantly have issues with loading VF creator, which i do not experience with any other products. i frequently have to do a hard refresh with VF.
Thanks for the heads up! I've definitely been seeing delays from time to time. This was more significant than others though. Figured the DataDog calls were somehow blocking the load of other scripts or processes.