Datadog Calls failing causing delays loading

Noticed issues loading - very slow to lad the 'creator' home page. It finally loaded, and seems to be a bit better once in a project.
But looks like there are a lot of Datadog calls failing.
Once url thats hard failing: https://browser-intake-datadoghq.com/api/v2/replay?ddsource=browser....
Another: https://browser-intake-datadoghq.com/api/v2/rum?ddsource=browser...

There's no tag for 'Creator', so I guess I'll tag with Publishing.

Ggregberns Noticed issues loading - very slow to lad the 'creator' home page. It finally lo...

Tico | Voiceflow Assistant•9/23/25, 4:23 PM

Hey there

Those requests you’re seeing come from the analytics/monitoring service we use – if they’re blocked or error-out it normally won’t stop the Voiceflow Creator from loading, but they can sometimes add wait-time while the browser keeps retrying the calls.

For the slow or “stuck on loading” behaviour you’re noticing, the quickest fix is usually to refresh the local cache and session:

Hard-refresh the page (Mac , Windows ).
Clear the browser’s cache + cookies for , then reload.
Make sure any ad-blocker, privacy or script-blocking extensions aren’t blocking while you’re in the Creator.

These steps reset the session and resolve the vast majority of loading-screen issues we see (docs reference: “How to Fix a Loading Screen Error”).

After doing the above the dashboard and project canvases should feel snappy again – let me know how it goes!

Docs: https://docs.voiceflow.com

Voiceflow

Welcome to Voiceflow's docs

Build, manage, and deliver chat and voice agents for customer support and beyond.

gregbernsOP•9/23/25, 4:27 PM

I had already hard reloaded. I turned off AdBlock and it seemed to remove some of the errors. Still seeing errors on the 'rum' endpoint.
https://browser-intake-datadoghq.com/api/v2/rum?ddsource=browser

Delays seem to be minimal now.
May have had something to do with my token expiring plus something else.

gregbernsOP•9/23/25, 4:29 PM

All the /replay errors are gone now (with AdBlock back on). I saw them for several minutes (reloading the page a couple times) and they seemed to be blocking the loading screen - it just sat there for 45s?? about

Ggregberns I had already hard reloaded. I turned off AdBlock and it seemed to remove some o...

chirashi•9/23/25, 4:30 PM

glad it's working better for you now, but in case this is useful info, i constantly have issues with loading VF creator, which i do not experience with any other products. i frequently have to do a hard refresh with VF.

gregbernsOP•9/23/25, 4:32 PM

Thanks for the heads up! I've definitely been seeing delays from time to time. This was more significant than others though. Figured the DataDog calls were somehow blocking the load of other scripts or processes.