Agent responses are cut off in the chat embed, but i see the full response on voiceflows side.
2 Replies
If you’re seeing the assistant’s full answer inside Voiceflow but the message appears truncated in your embedded chat, it’s almost always a sizing issue with the element you embedded the widget into.
Why it happens
• In
• That element (and any of its parents) becomes the chat’s viewport — if it has a small / fixed height or
• The chat itself scrolls automatically, but it can only scroll inside the space the host element provides. How to fix it
1. Make the host element tall enough or scrollable:
2. OR let the element grow with flex/grid:
3. If you’d rather not manage sizing manually, switch back to the default overlay widget: remove the
https://docs.voiceflow.com/docs/embed-and-customize-styling Once the container can grow/scroll, the full assistant response will be visible in the embedded chat.
Why it happens
• In
render.mode: "embedded" the chat is mounted inside the element you pass in render.target.• That element (and any of its parents) becomes the chat’s viewport — if it has a small / fixed height or
overflow:hidden, anything that exceeds that height is clipped, so the answer looks cut off.• The chat itself scrolls automatically, but it can only scroll inside the space the host element provides. How to fix it
1. Make the host element tall enough or scrollable:
2. OR let the element grow with flex/grid:
3. If you’d rather not manage sizing manually, switch back to the default overlay widget: remove the
render block or set render.mode: 'overlay' – the popup widget handles its own height and long answers will scroll automatically.
4. After changing the page’s CSS, hard-refresh to make sure the latest widget (https://cdn.voiceflow.com/widget/bundle.mjs) is loaded.
Reference docs: Embed and customize styling – “When in render.mode: 'embedded' the chat will mount into the target via Shadow DOM treating the target element as a host.”https://docs.voiceflow.com/docs/embed-and-customize-styling Once the container can grow/scroll, the full assistant response will be visible in the embedded chat.
But the message it happened with was short. Shorter than almost all the other messages @Tico | Voiceflow Assistant