aplu5•2mo ago

Issue with openURL action in Agent carousel tool

Hi all, I need some help. When I use the Carousel tool with Agents, the cards show buttons configured with OpenURL. After a user clicks one, the URL opens as expected, but the button label is also posted back into the chat and the Agent responds to it—which it shouldn’t. I understand this might be standard Carousel behavior, but with Agents it creates unwanted loops. How can I prevent this behavior? Thanks!