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Michael WichterichM
Voiceflow Partners•2mo ago•
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Michael Wichterich

Urgent Question on Voice AI

❓Voice❓Integrations
Hey everyone I have an urgent question about a phonebot we have. The issue we have is … sometimes people hang up bevor the end of the conversation and in that case we do not have the possibility to create a ticket via. API because the user is not coming to that step. Are there any ideas how to handle that?
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jacklyn

# Let your agents search the web 🔎 Hey everyone! We just released the web search tool for the agent step! Your agents can now automatically search the web for information, letting your agent supplement the LLM's knowledge and the data in its knowledge base with live, up-to-date information. Plus.... * You can restrict searches to specific domains, so your agent only searches sites that you own * This is a tool, so you remain in control of when the agent searches the web * Results are automatically summarized in a way that your agent can automatically understand Under the hood, we're using OpenAI's web search API. Give it a try, and let us know what you think! https://docs.voiceflow.com/changelog/native-web-search-tool

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