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agent problem

my agent is not keep moving as it should. its been 2 minutes and the flow is still in the block that should wait for 15 seconds
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Error in Custom Form extension

Hey guys, I am having an error with my form custom action Uncaught TypeError: Cannot read properties of undefined (reading 'name’). Can anyone help me with this. Can't share the whole code will send it separately: <script> const ArticleFormExtension = { name: 'ArticleFormExtension', type: 'response',...
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Hubspot: Create a Contact (adding additional variables)

The function template (HubSpot: Create Contact) works perfectly according to tests, but only contains the input variables “userFirstName,” “userEmail,” and “hubspotApiToken.” ➡️ I would like to add more input variables, but I haven't been able to do so yet.
I have tried to customize the code with LLMs for additional HubSpot fields/input variables, but without success.
❓Are there any instructions, videos, or other tips on how I can achieve this?...

Voice Output (TTS) enabled

Hello guys, sorry if this question sounds dumb or illogical. I’m new to building things with Voiceflow, and I discovered that TTS costs me credits even I don’t need it. Is there any way to disable it so it won’t affect my credit usage?

Missing Transcripts after VoiceFlow Platform Update.

I had last published an agent 3 months ago. When I got back in recently, I could not simulate the flows. Also, my old project has no more records of my converstion transcript from 3 months ago. However, the app release history is visible. What could have caused this data loss?
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blocking the removal of extra spaces

How to block chat from removing extra spaces?

urget questiom

I’ve purchased the business plan and I want to integrate to my website and I do not want powered by voiceflow in my website. How do i do it? Anyone can help?

How do I access _memory_ from a function?

1) First I tried passing in memory into the input variable of a function, but memory is not available from the variable selector. 2a) Tico says memory already is available from inside a function: "memory is an internal object, so we don’t surface it in the variable-picker. The good news is you don’t have to map it – every Function (and JavaScript) step already runs in the same scope, so you can read it directly inside your code."...

🚨 Issue with large variables in Voiceflow

I’m trying to generate a CSV file from a prompt in Voiceflow and then send it by email as an attachment using a Function Step. The issue is that when I store the entire CSV in a single variable (e.g. {TABLA}), the content gets truncated after a certain number of characters (~8–16 KB). Example: MATERIALES,Proveedor 30,ZFE20904644,17/06/24,"11,424.00"...

creating variable

Is it possible to create variables responsively in Voiceflow, or only manually?

Prototype input multimodality

Hi there, I'm planning to use the prototype link to collect responses (as opposed to embedding on my website). Is there any way to enable both chat and voice responses? Ideally, would like to have the microphone icon to provide the voice option. If this is not currently available, is it on the roadmap by any chance?...
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Bug Report: Inline code is rendered as a block element

We've identified a CSS issue in the chat widget where inline code snippets, formatted with backticks (e.g., some code), are incorrectly styled with display: block. This causes them to render on a separate line instead of within the flow of the text. The expected behavior is for these elements to be styled as display: inline or display: inline-block. This styling significantly impacts the readability of our AI responses, as our knowledge base content frequently uses inline code. We've confirmed that we cannot override this style from our end. We would be grateful if you could prioritize a fix for this, as it would greatly improve the presentation of our chat widget....
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Cannot remove footer text anymore?

Is it raw coded, that "Powered by Voiceflow" is not removable anymore in new projects?
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Agent not working due to memory

At the top of the Voiceflow chat widget, there is the default “New Chat” button. When I click it, a new chat starts, but the chatbot still remembers information from the previous conversation. The chatbot only starts completely blank if I refresh the entire page. How can I make sure that when the default “New Chat” button is clicked, the chatbot resets its memory/session and starts fully blank, without needing to refresh the page?...

Carousel payload not properly formatted in JSON

Hello all, I'm working on a project that dynamically generates Carousels. My intention is to copy and paste the response from the Carousel cards into chatgpt. First, I clicked on the Carousel block to reach the interact endpoint. I then clicked on "interact" and then hit "Run." I received the JSON payload or response from the Carousel cards but the JSON doesn't look like it is formatted properly for me to copy into chatgpt. I've done this project before with the JSON aligned well and I used it in chatgpt but not this time. Please where can I click on to see the JSON aligned well. My screenshots with the JSON coded in RED is correct, but the other one is not. Any help would be appreciated. Thanks....
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Agent thinks it's in the past?

I'm testing a medical symptom tracking bot and when somebody today told it that their symptoms started in January 2025 , my agent replied: "I understand your main problem started in January 2025 (I notice this is a future date, so I assume you meant January 2023 or 2024)" I don't see where the agent might think it's in the past, I checked my computer settings but maybe it's an issue with the user's local device?...

Voiceflow servers very slow in the last 3 hours

Hello, Anyone else having speed issues with their voiceflow agent? Mine is in production and is much slower than usual. Also the 3 dots that usually appear when Voiceflow is processing don't appear anymore. I hope it is temporary...

Scraping limitations

Is there a way to limit the URL scraping to 30 pages per minute? And also how much is one credit worth? 🙂

Agents react to my own message blocks

I am using cards with buttons. They're connected to message blocks and then lead to my main agent. My main agent often treats the context from these message blocks as if it is a user input and sometimes loops this input with further responses. How can I avoid that my agent reacts to my own messages in the workflow as if it is a user input?...

Purge voiceflow cache?

I have an issue with my agent that is running on outdated information. The prompt contained instructions to put out a timeline of events but for testing purposes I changed the prompt to <just write the word "hello">. It still gives me a list of upcoming events, even with knowledge base access deactivated and the new one-liner prompt. I deleted my browser cache and restarted voiceflow canvas. Does anybody know about this issue? Is it a voiceflow cache?...
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