Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

rijan

10/14/2025

Error Importing a .vf file

HELP! I copy pasted a JSON code into a text file and converted the textfile into .vf and tried to import the .vf file into voiceflow. I keep getting an error. I have attached the .vf file and error screenshot along with this message...

Reme

10/13/2025

Send SMS during a call

Howdy, Agent Builders! Has anyone built an Agent that can send text messages during a call? Use case: My client's scheduling system doesn't have an API that I can access so I'm thinking of a scenario where the Agent answers the call and based on their response (I want to "schedule an appointment"), the link to schedule an appointment is sent to their phone number......

hrubasek

10/13/2025

Agent limit

Hey guys, I am making an agent that pulls product data from Google sheets. However in the sheet there are around 8000 products and the agent is not able to process more than 100 products. It pulls out all the data within the sheet but has problem giving output when the "range" is set to anything 100+ rows. Any ideas how to workaround it? Thanks alot

can

10/10/2025

Is Tico removed?

I've been using Tico in the docs for two days to get ideas for problems I've been experiencing in my workflow. But as of today, when I send a message here, no reply bubble pops up; nothing happens, as if there were no messages. Are you updating, or is this a bug? I tried it from a different browser, an incognito tab, a different internet connection, and a phone, and it still didn't work....

RomAIx

10/10/2025

How to estimate token usage for client?

Hey folks! Quick help on Voiceflow credits for a web chat agent. The estimator seems to assume ~1 credit/interaction and ~0.04 credits/message on GPT-5 Mini. I want to give my client a solid monthly estimate + clear cap. Can you sanity-check a few things? Benchmarks: What’s a typical credits per conversation you’re seeing (e.g., ~4 user turns, ~4 bot turns, ~2 KB lookups)?...

axxel

10/9/2025

Agent with many custom documents!?

Hello team, I have a question... I am building an agent for a nutrition plan advisor for women. The point is that I made a general agent and I am uploading each woman's personalized file to the knowledge base. First, I ask for the name and based on that, it searches for the women’s format and starts giving recommendations (based solely on the document). I uploaded it in PDF format. What sometimes happens is that the agent brings me another girl's plan... for example, I ask him about proteins (and he mentions something that isn't in her document). ...

Aanchal

10/9/2025

Trigger Website Button Click from Voiceflow Chatbot Button

@Tico | Voiceflow Assistant I have a login button on my website that, when clicked, opens a new login page. I want to replicate this behavior inside my Voiceflow chatbot — meaning, when a user clicks a specific button in the chatbot, it should trigger the same click action on the website (not just open the URL directly). In my console, running this works perfectly: document.querySelector("#login-button").click(); However, simply pasting the login page URL in Voiceflow doesn’t work since it must be triggered from the main page. Is there a way in Voiceflow to execute this DOM click event (or something similar) when a chatbot button is clicked?...

hrubasek

10/9/2025

VF Errors/bugs

I am having terrible experience with VF right now 🙁 1) whenever I am using the widget option of talking with my chatbot within the workflow the conversation crashes and the widget dissapears. 2) Outputs are getting doubled. No idea why but whenever the bot answers, some parts are doubled Any help Vf team?...

dk future millionaire

10/8/2025

Double agent step output

Hey guys, whenever I talk to or use an agent step no matter which agent, no matter which model the agents outpust the messages twice. Even when I made a new account in the default project agent step also outputs the messages twice. I also created a new agent and chose a template, didn't do anything myslef and still the same....

AndrejG84

10/8/2025

Missing Youtube videos on Voiceflow channel

Hi, why can't I see the old (more than 1 year ago) videos on Voiceflow youtube channel anymore? I can see only those which are maximum one year old but not the older ones. Some good older ones seem to be deleted from the channel. Was this done on purpose or by mistake?

batlz

10/8/2025

Limit an agent to a knowledge base folder

Hi everyone I'm creating 2 agents, for 2 clients, and I would like to separate the KB. However, the second agent seems to search in the first KB. Do you know if a solution exists for that ?...

Lucius_Aurelius

10/8/2025

stop multiple outbound api calls

Hi, How do I stop unwanted multiple api calls for outbound calls with Twilio? I trigger the outbound call to selected number and everything works fine except for the fact that this call is made multiple times. Althought call is running ok api still sends requests so Twillio is calling multiple times during the ongoing phonecall. How to stop it?...

RomAIx

10/8/2025

Injecting Voiceflow variables into a custom extension?

Hey! Quick question: Is it possible to display or pre-fill some of my Voiceflow variables directly inside a custom extension?...

Guido

10/8/2025

How can I move a project to another workspace ?

I want to move a project to another workspace. The only way I can find do this is by exporting and importing. With that I'll loose all the conversation history. Is there another way tp achieve this ?

Svimu

10/8/2025

Popups in Voiceflow? Need suggestions

How are people building popups with Voiceflow? For example, if there is chatbutton in the corner, there would be like "Hey, come chat with me!" Are people using Voiceflow only, or are you guys using some other programs with Voiceflow to create some popups? Example in picture...

Yash

10/8/2025

Website Performance Issue

We have integrated the Voiceflow chatbot within our website, and are facing a few performance related issues that we would like to report. The Problem Our performance monitoring shows that the script, served from your CDN, is being fully re-downloaded on every page load, resulting in slow load times and unnecessary bandwidth usage. ...

Tat

10/7/2025

I have "[Runtime] an internal error occurred"

@Help123 It's not responding, what's going on? It's a text agent.

Lowe

10/7/2025

Agent calling incorrect tools

Hi, my agent block is trying to use tools that it doesn't have access to. The logs shows that it is calling the tool and then immediately gets set to "successfully executed". Any idea why this happens?...

Mahala

10/7/2025

I want the chatbot to only chat and not provide descriptions of the scenario

I am creating a chat simulation but the chatbot always gives me details of the environment surrounding the conversation but i want convesrsation only so when I phone the chatbot I can have a proper conversation - how do i disable the scenario parts of the conversation?

VyueDigital

10/6/2025

Voice Agent doesn't speak numbers

I'm setting up a voice agent and when I test, it skips over any numbers. Times, pricing, etc. How can this be fixed?