Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🎁┃product-updates

Mauritsvdn

12/4/2025

Airtable API error

Hey everyone, I’m stuck with an Airtable API call in Voiceflow and I hope someone can point me in the right direction. I’m currently at the API call step in the first template of the “Master Voiceflow in 2 Hours” tutorial, but I can’t get the request to work. Voiceflow keeps showing this error:...

Stino12547

12/4/2025

problem with VF integrations

I use the Zapier MCP to book meetings in Outlook through the agent. The MCP services have been added and are correctly retrieved in my prompt. The logs show no errors and indicate that the MCP is processed correctly. However, the flow does not work as expected when I test it. This differs from what is demonstrated in the VF tutorials. How can I solve this?

KC_Jon_BC

12/3/2025

TTS bug - sending no response in hands free mode

When i tried to use the hands free voice input mode on the webchat widget, the flow for some reason tries to send an empty string : "" This only happens when i try to use the hands-free input for some reason. (The input is being sent to my backend server via an API block) See the logs below:...

Mauritsvdn

12/3/2025

Weird notification

Hello guys, does anybody know why I can only open voiceflow in my incognito venster and not in my normal chrome venster? Thank you! :VF:

PirateKitten

12/3/2025

Rendering extensions differently on "rerender"

Can an extension determine if it is part of the chat history at the time of rendering? I'm looking at the various extensions demos on github, and want to use something like the date picker. Once the user has submitted, the date picker + submit button would be replaced with text showing the date + time they selected. The trouble is if the user refreshes the page / comes back to the conversation later, in the chat history this datetime picker is rendered from the start again using its initial state, like they never filled it in, whereas instead I would want it to look like its final state it reached before where it was just showing the date + time selected....

Stino12547

12/2/2025

MCP not working

I use Zapier MCP to book meetings in Outlook through the agent. The MCP services have been added and correctly retrieved in my prompt. The logs show no errors and indicate that the MCP is processed correctly. However, the flow does not work when I test it.

Alexzander Flores

12/1/2025

Cannot scrape website for knowledge base

Hey getting this error when adding a site to the KB: "Processing URL failed. Ensure the URL is valid and accessible by bots or crawlers." However nothing in our client's robots.txt should block crawlers, and the URL is valid. Any easy workarounds or is a custom scraper required? Thanks...

Charlie

12/1/2025

Agent dropping off mid conversation

I have created a workflow, I tested it via the chat widget but when I do a live call, the agent keeps dropping off (as it hangs up) mid-way through the conversation. I haven't changed anything since I did the tests and can't figure out why it's dropping off. Can you shed some light as to why it's doing this? Thanks!

Rob

12/1/2025

Credits accumulation

Hello, We have an account created some years ago with pro plan. It is 10 000 credits by month so at the end of invoicing period sould be exactely reset to 10 000 right ? We consume 2000 max per month. Actually it shows 33 140 credits limit. Month before it was I remember at about 20 000 or so at the beginning. The question is if it is normal ? I missed some invoicing changes passed since ? Am I dreaming ? Bug ? Thanks! BR...

Salvation

11/30/2025

Please help urgent

I am new to voiceflow and im following a tutorial , i am basing my test off a real cleaning company and im making a feature where the ai can collect information adn send it to a crm for "staff" to confirm a price , however i am getting a problem when testing , even if i dont put in a valid number , the ai continues its questions , ive tried everything to try fix this with fallbacks , conidtions , etc but nothing has worked it wither always falls back or always goes forward not matter what the u...

Samuel Warrie

11/27/2025

DTMF struggles

hey guys i have been trying to implement DTMf functionality for my voice agent but it seems to not work . I got some tips from this developer call with nico,CallSense Any help will be much appreciated,...

Marc B.

11/26/2025

KB search does not understand structured product data | Add system instruction to KB search

Hello dear community, I am currently trying to build a product advisor as part of a shopping assistant in Voiceflow, the product data for this runs directly into the knowledge base. The relevant content is structured in both - the metadata and the chunks. Unfortunately, when performing a search, the available information is sometimes not interpreted or searched correctly. To give a few examples: ...

NotofWorks7

11/26/2025

wix help

I'm trying to embed Voiceflow on a Wix site, but the bundle fails with 'Cannot assign to read only property hasOwn'. I've confirmed that Wix has locked Object.hasOwn with writable: false and configurable: false. Both widget-next/bundle.mjs and widget/bundle.mjs fail. Is there a Wix-compatible version

jacklyn

11/25/2025

Link your Voiceflow account to Discord to post here!

Anyone can read messages in this channel, but in order to post, you first need to connect your Voiceflow account.

Svimu

11/25/2025

Knowledgebase

Hey! We have multiple solutions in Voiceflow, but yet we think that one of our main issues is how to operate Knowledgebase. Sometimes it feels like the AI Agent step does not fetch Knowledgebase information correctly. Does anyone have any good links / videos how to utilize knowledgebase correctly? For example, when asking AI Agent for Roof details, the AI would fetch the information directly from a PDF -file in knowledgebase...

Francisco

11/25/2025

Credits Consumption - Develoment Mode (In Canvas)

Checking with your own Support chatbot I was informed that my account credits won't be consumed if I run the chatbot tests from the canvas using the button Run (the blue one). However I see that everytime that I run a test using that button, credits are being used.... Can someone clarify this? Thanks!...

Ganja

11/23/2025

Voiceflow self host?

Are we able to self host our chatbots and use our own API keys for gpt etc?

ParkerNotPeter

11/22/2025

How to Stop Agent from outputting to user

Hi, I'm building a counting bot for young kids, and I have a couple of agents that do background tasks. I don't want them to send outputs to the user, just direct the user towards other blocks based on the variables it checks. Is there a way to set Agents to have “No user output”? I've tried putting it in the instructions, but I've had no luck.

Mauritsvdn

11/22/2025

Problem with logging in

Hello friends, does anybody know why I always get this notification when I try to log in into my voice flow account and how I can fix this problem? Thank you!

Stino12547

11/21/2025

Trouble Tracking Purchases from Agent

Hey! I’ve been trying to solve this for several days, but I’m stuck. I want to track when a user purchases a product specifically through the agent. Convocore allows creating custom metrics, but I can’t seem to connect WooCommerce orders to whether they originated from the agent or not. Here’s what I’ve already done: ...