exotic-emerald•2y ago
See chat history between customer and ai bot
When customers use the AI Bot to ask questions on my website, does it store the conversations, so am I able later to see what the conversation was about between customer and the Ai Chatbot?
4 Replies
helpful-purple•2y ago
@moonchild you can check the transcript of the bot. In TRANSCRIPTS.
exotic-emeraldOP•2y ago
Where is the transcripts option?
helpful-purple•2y ago
Left side menu in voiceflow. The menu where kb and Intent is
exotic-emeraldOP•2y ago
Thank you!