sunny-green•2y ago
Capture step is not capturing date correctly
If been trying to build a customer service chatbot. One purpose of this bot is to make the booking for the customer more easy. Therefore I'm trying to capture informations about the customer such as the arrival date.
My Problem is that the capture step captures the arrival date pretty inconsistently. I tried double digits, dd.mm.yyyy, dd/mm/yyyy, d.m.yy and other variations but cannot see any rules the capture step is following. It seems more random.
The language I'm using is German but to make it easy for you to understand:
Anreise_Datum = arrival_date (it's the title of my entity and the name of the variable I want the captured date to be saved in)
Datum (und uhrzeit) = date (and time) (it's the data type I'm using for this entity)
The assistant is 100% trained.
In the following Screenshots you can see the different outcomes.
1 Reply
flat-fuchsia•2y ago
Ah yes - this is a common issue with entities that we are trying to improve. Dates are tricky some times
My recommendation would be to
1. Use the Set AI step to extract and format the date
You'll have a much higher rate of success and will be able to account for all the diffferent ways people input dates