Voiceflow PartnersVPVoiceflow Partners
Powered by
radical-limeR
Voiceflow Partners•3y ago•
1 reply
radical-lime

Capture step is not capturing date correctly

If been trying to build a customer service chatbot. One purpose of this bot is to make the booking for the customer more easy. Therefore I'm trying to capture informations about the customer such as the arrival date.

My Problem is that the capture step captures the arrival date pretty inconsistently. I tried double digits, dd.mm.yyyy, dd/mm/yyyy, d.m.yy and other variations but cannot see any rules the capture step is following. It seems more random.

The language I'm using is German but to make it easy for you to understand:
Anreise_Datum = arrival_date (it's the title of my entity and the name of the variable I want the captured date to be saved in)
Datum (und uhrzeit) = date (and time) (it's the data type I'm using for this entity)

The assistant is 100% trained.

In the following Screenshots you can see the different outcomes.
Anreise_Datum_entity.png
Capture_Anreise_Datum.png
output_variable.png
Capture_is_not_working_1.png
Capture_is_not_working_2.png
Capture_is_not_working_3.png
Capture_is_not_working_4.png
Capture_is_working.png
Voiceflow Partners banner
Voiceflow PartnersJoin
Exclusive community for Voiceflow Solutions Providers & Content Creators.
13,076Members
Resources
Recent Announcements

Similar Threads

Was this page helpful?
Recent Announcements
jacklyn

# Let your agents search the web 🔎 Hey everyone! We just released the web search tool for the agent step! Your agents can now automatically search the web for information, letting your agent supplement the LLM's knowledge and the data in its knowledge base with live, up-to-date information. Plus.... * You can restrict searches to specific domains, so your agent only searches sites that you own * This is a tool, so you remain in control of when the agent searches the web * Results are automatically summarized in a way that your agent can automatically understand Under the hood, we're using OpenAI's web search API. Give it a try, and let us know what you think! https://docs.voiceflow.com/changelog/native-web-search-tool

jacklyn · 4mo ago

jacklyn

jacklynbiggin's Thread

jacklyn · 4mo ago

hurt-tomato

connor_maclean's Thread

hurt-tomato · 4mo ago

Similar Threads

Facing problem with Capture Step
dramatic-maroonDdramatic-maroon / ❓┃ask-a-question
2y ago
add capture step after buttons ?
technological-jadeTtechnological-jade / ❓┃ask-a-question
3y ago
How to capture multiple entities in the Capture Step?
verbal-limeVverbal-lime / ❓┃ask-a-question
2y ago
Alexa through Dialog Manager API & Capture Step
ordinary-sapphireOordinary-sapphire / ❓┃ask-a-question
2y ago