correct-apricot•2y ago
Can anyone help with the [NOT-FOUND] parameter not working?
Hey all - new to VoiceFlow but finding the [NOT_FOUND] response to failure to find right answer in the knowledge base not working.
I have attached a few screenshots. It used to work but not anymore. Any help is appreciated. TIA
4 Replies
It seems like you're having trouble with the [NOT_FOUND] response in the Knowledge Base. This response is triggered when the system can't find a relevant answer in the Knowledge Base. If the "Not found path" toggle is enabled and a KB Answer is not found, the user will be routed through the "Not found" path in your design. If the "Not found path" toggle is disabled and a KB Answer is not found, the user will be sent a "Unable to find relevant answer" message.
Please ensure that the "Not found path" toggle is correctly set according to your requirements. If it's still not working, you might want to check the rest of your design for any potential issues that could be causing this.
Also, remember that the [NOT_FOUND] parameter is case-sensitive, so make sure it's written exactly as [NOT_FOUND] in your design.
Source: How the Knowledge Base Works
correct-apricotOP•2y ago
Thanks - I believe I have the toggle set correctly.
correct-apricotOP•2y ago
I am also getting this message - the chat is ending rather than providing the Not found path logic
correct-apricotOP•2y ago
Here is the block setup
