broad-brown•2y ago
Enable user to skip the question or type their response
How can I allow user to type and capture their response and also have an option to skip the question. This is like combine the button feature and the capture feature.
5 Replies
To allow users to either type their response or choose to skip a question in your chat assistant, you can combine the functionalities of the Capture and Button features. Here's a simplified approach to achieve this:
1. Use a Capture Step to record the user's typed response. This step can capture the entire user reply or specific entities within the user's response. You can store this information in a variable for later use.
2. To enable users to skip the question, incorporate Buttons as part of your conversational flow. Buttons provide a straightforward way for users to interact with your assistant without typing. You can set up a button that, when clicked, records a predefined response (like "skip") or moves the conversation forward without requiring a typed answer from the user.
3. Ensure proper handling for scenarios where the user's response does not match the expected input or when there is no reply. You can configure No Match and No Reply responses within the Capture step to guide users back to the intended conversational path or offer them the option to skip again.
This method allows for a flexible user experience, accommodating both users who prefer to type their responses and those who wish to skip certain questions.
broad-brownOP•2y ago
I need to do both at the same time.
All button steps include a capture step. Just add the "No Match" path to the button step, and you can capture the last_utterance (or another var you set). The button path would just lead to the next question 🙂
broad-brownOP•2y ago
thanks man
np