equal-aqua•2y ago
Intent - Error "Could not handle step"
I set an intend and it jumps correctly to it. But then it doesn't continue with the info "Could not handle step - redirecting to the next step".
What could be the problem?
6 Replies
The error "Could not handle step - redirecting to the next step" you're encountering may be due to a few reasons related to how intents and steps are configured and linked in your Voiceflow project. Here are some key points to consider:
- Ensure that the Intent step is correctly linked to its corresponding intent. Remember, Intent steps are designed to listen for their linked intent and trigger the conversation path when that intent is detected.
- Verify that the intent linked to the Intent step is properly configured and recognized within your project. This includes checking if the intent is accurately capturing user inputs as expected.
- Check the configuration of any actions or paths that are supposed to be triggered after the Intent step. This includes reviewing any "Go to Block", "Go to Intent", or other actions that might be set to occur after the intent is recognized.
- Consider the scope of your Intent step. If it's set to global, ensure that it's not conflicting with other intents or steps within your project.
- Review the overall flow of your conversation design to ensure there are no logical errors or misconfigurations leading to the step being unhandled.
If after reviewing these points you still face issues, it might be helpful to revisit the documentation on Intents and Choice steps to ensure your project is set up according to best practices.
For more detailed guidance, you can refer to the following resources:
- Understanding Intents in Voiceflow
- Designing with Actions
Can you post a loom video with debug mode turned on? Would allow us to see exactly what is going on.
wise-white•15mo ago
This is happening to me as well @W. Williams (SFT)
wise-white•15mo ago
The current_intent_workflow var is just something from within my application, but it's kinda weird behavior after a succesful redirection
@Samuel have you fixed this yet?
wise-white•15mo ago
I do see the following in the console 🤔
mute-gold•14mo ago
was there a fix for this? I get the same problem