Flows i make in the Design Environment are dysfunctional

Ive haggled support for about a week now. I am assuming i am doing something wrong, but am starting to believe there are severe limitations of this software.

When i create a flow in the design environment it either is dysfunctional, it doesn’t proceed to the next step or it produces the wrong answer.
When i go to deploy and test it on the website it doesn’t even go through the steps it just references a knowledge base it says it doesn’t have access to.

I only have two documents in the knowledge base
Ive modified token amount, model, chunk amount etc
Published project
Created intents for each category Product Price, Coups number, Manufacturer Number.

DDaver Ive haggled support for about a week now. I am assuming i am doing something wro...

Tico | Voiceflow Assistant•4/10/24, 3:14 PM

I understand your frustration with the issues you're encountering in the Design Environment. It seems like there might be a few areas to address to ensure your flows work as intended. Here are some key points to consider:

Voiceflow's design environment is built for collaboration and version control, allowing you to work seamlessly with your team and keep track of changes.
It's crucial to ensure that your intents are correctly set up and that the flow logic is properly configured to proceed to the next steps or produce the correct answers.
Testing and debugging are essential parts of the design process. Voiceflow offers tools and guides for debugging your projects effectively.
If you're using AI steps and the knowledge base, make sure your documents are correctly uploaded and that the AI model settings are appropriately configured for your needs.

For more detailed guidance on creating and managing your flows, including setting up intents and using the knowledge base, you might find these resources helpful:

These resources provide step-by-step instructions and best practices for designing, testing, and deploying your Voiceflow projects.

wet-aquaOP•4/10/24, 3:17 PM

wet-aquaOP•4/10/24, 3:20 PM

W. Williams (SFT)•4/11/24, 2:42 PM

What is the prompt you are using for that product one?

wet-aquaOP•4/13/24, 10:55 PM

Like global prompt in VF?

W. Williams (SFT)•4/14/24, 1:37 PM

I DMed you