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Voiceflow Partners•10mo ago•

5 replies

nursing-lime

Can agents go backwards in flows

I have multiple agents in a network, each handling one task. The scenario is the user is at the warranty agent, but the conversation determined that they need to talk to the booking agent now. Can the user be directed back in the directional flow to then return to the booking agent? If so, how do we do this? Prompt or connections?

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jacklyn

# Let your agents search the web 🔎 Hey everyone! We just released the web search tool for the agent step! Your agents can now automatically search the web for information, letting your agent supplement the LLM's knowledge and the data in its knowledge base with live, up-to-date information. Plus.... * You can restrict searches to specific domains, so your agent only searches sites that you own * This is a tool, so you remain in control of when the agent searches the web * Results are automatically summarized in a way that your agent can automatically understand Under the hood, we're using OpenAI's web search API. Give it a try, and let us know what you think! https://docs.voiceflow.com/changelog/native-web-search-tool

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