absent-sapphire•2y ago
The Chat has ended
My Web Chat ends abruptly, in the middle of a conversation... 🤷♂️
3 Replies
If your Web Chat ends abruptly in the middle of a conversation, it might be due to several reasons related to how the chat is set up or how the conversation flow is managed. Here are a few things to consider:
- Ensure that the End step in your Voiceflow project is placed correctly. The End step is designed to automatically terminate the conversation without sending any further messages to the user. If it's activated prematurely, it could cause the chat to end unexpectedly.
- Check the integration settings if you're using a live agent handoff, such as with Intercom. The conversation should smoothly transition back to the Voiceflow bot after the live agent closes the conversation. A system message typically indicates this transition.
- Review your custom Web Chat application, especially if you're using the
@voiceflow/react-chat library for a custom implementation. Ensure that the chat's logic and event handling are correctly implemented to maintain a stable conversation flow.
For more detailed guidance on managing conversation flow and implementing the End step, you can refer to our documentation. Additionally, if you're integrating with live agents or customizing your Web Chat, ensure you're following the best practices outlined in our tutorials and guides.
- How to integrate Voiceflow with Intercom tutorial
- Voiceflow documentationA loom video with debug turned on would be greate so we can see what is happening.
absent-sapphireOP•2y ago
Ah ok. I'll look through @Tico | Voiceflow Assistant 's response and if nothing works I will record a loom video. Thanks for responding, @W. Williams (SFT)!