ambitious-aqua•2y ago
Knowledge Base Problem
Hello, I've had this problem in voiceflow where my Knowledge Base has disappeared. I tried everything with what Tico (A voiceflow chatbot) instructions to fix this problem, Unfortunately it's still the same. I would like to know a solution to my problem.
15 Replies
I personally have never heard of this. Did you check in the Content section? Are all your URLs/files gone?
ambitious-aquaOP•2y ago
Yes
it says that unable to fetch knowledge base
I just duplicated my chatbot and reupload my data
but I want a permanent solution for this problem
so were the files there?
ambitious-aquaOP•2y ago
To the duplicated chatbot?
no
in the old bot?
ambitious-aquaOP•2y ago
no
had you duplicated it before?
ambitious-aquaOP•2y ago
Nope
Hmmm.
ambitious-aquaOP•2y ago
Here's the weird part when I ran my old chatbot it can still answer my questions
Not sure. But when you duplicate a bot, I don't believe the KB gets copied over. You need to add the files again.
ambitious-aquaOP•2y ago
but when I checked my knowledge base in the old chatbot its not showing
and says this
Yes, I just reuploaded my files
I sent you a DM]
modern-teal•17mo ago
Hey - Winston pointed me to this
@Tatsuya were you able to reproduce this at all?
What were the steps that caused it to happen? Did you duplicate an older project?
ambitious-aquaOP•17mo ago
The problem just randomly appeared, and no I did not duplicate it
And the steps is I just went to see my knowledge base and its just gone with a sign to the bottom center "Unable to fetch knowledge base"