conscious-sapphire•17mo ago
Source as Link
I have uploaded several Blog Posts as knowledge Base. i want the bot to link to a blog posts when answers a user question.
4 Replies
To have your bot link to a blog post when answering a user question, you need to utilize the Knowledge Base feature in Voiceflow. Here's a step-by-step guide on how to do this:
1. Upload your Blog Posts to the Knowledge Base: Navigate to the Knowledge Base tab within the Content section of your dashboard. Click the 'Add Data Source' button and select the type of data source that aligns with your requirements. In your case, you can use URLs of your blog posts.
2. Set Refresh Rate: After adding the data source, you can set a refresh rate for each data source. This ensures that the information remains up-to-date. You can select from options such as 'Never', 'Daily', 'Weekly', or 'Monthly' based on how frequently you want the information to be updated.
3. Customize your Knowledge Base: To refine the performance of your Knowledge Base, customization options are available through the KB Settings modal. Here, you can adjust settings such as Model, Temperature, Max Tokens, Instructions, System, and Chunk Limit to tailor the generation of responses to your specific needs.
4. Preview your Assistant's Responses: Once you've uploaded some initial documents, press 'Preview' on the top of the screen. This will allow you to ask the Knowledge Base questions and see what the responses are. Clicking sources will allow you to see where the answers are being pulled from.
5. Link to the Blog Post: When the AI Assistant provides an answer, it will also show the source of the information. If the answer is derived from one of your blog posts, the source will be a link to that blog post.
Remember, the more documents you upload, the better the answers will be. Also, note that there is a 10mb file limit per upload.
You can do this using the query api or a function
luckily, someone wrote one 🙂
Create a Dynamic Carousel using Knowledge Base Sources | Voiceflow ...
Output a dynamic carousel card from your Voiceflow knowledge base content.
conscious-sapphireOP•17mo ago
Thanks. Thats a nice feature. My problem is, that the LLM does not give me the right URL. It creates one, but does not prompt the correct source URL from the Knowledge Base.