Vverbal-lime
Adjust fallback flow after default fallback message.
Hi all! I am building an AI chatbot for an IT company, which they want to use for internal purposes. For example, when employees have questions regarding the personnel regulations. For this, I have created multiple intents such as 'Leave', 'Car Leasing' etc. Questions get detected nicely, linking to the correct intent.
However, when someone asks a question from which the answer is not in the KB, it comes back with a default fallback message (Sorry, I don't know the answer to this question). Instead of doing this, I want the user to link to a fallback flow I created, allowing the user to follow a default flow. So my question is: Is there a possibility to link a fallback to a block?
I have tried to look into the assistant settings, but no luck so far.
However, when someone asks a question from which the answer is not in the KB, it comes back with a default fallback message (Sorry, I don't know the answer to this question). Instead of doing this, I want the user to link to a fallback flow I created, allowing the user to follow a default flow. So my question is: Is there a possibility to link a fallback to a block?
I have tried to look into the assistant settings, but no luck so far.
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