harsh-harlequin•17mo ago
Off-topic flow
hye Guys,
how to redirect the user toward a specific flow where the user can ask anything, a kind of "carte blanche" flow without going to "fall out" ?
2 Replies
In Voiceflow, you can redirect the user to a specific flow or topic using the "Go-To Action" or "Intent" steps.
1. Go-To Action: This allows you to jump from one block to another within the same topic or a different topic. To use this, you need to add an action after a step, and select the "Go-To" action. Then, choose the block you want to redirect the user to.
2. Intent Steps: These are used to direct the assistant to take a certain course of action if the user's response matches the specified intent. If the chat assistant is instructed to "listen for an intent" and doesn't find any matching intents within the same topic, it will look through other topics to find a matching intent.
To create a "carte blanche" flow where the user can ask anything, you can use a combination of these two features. Start by creating a new topic for this flow. Then, use "Go-To Action" or "Intent" steps in your other topics to redirect the user to this new topic when necessary.
Remember, the assistant can move from one conversational flow to another through the use of topics, intents, and actions, and can recognize and respond to a user's unexpected responses through "no match" sequences. This flexibility allows you to create dynamic and interactive conversations that can adapt to the user's objectives.
For more detailed information, you can refer to the Voiceflow documentation here and here.
harsh-harlequinOP•17mo ago
grea thanks guys
How to make the user come back from the "carte blanche" flow to the main flow through the most natural path ?