foreign-sapphire•17mo ago
START-OVER
How to make the user come back from any flow to the main flow through the most natural path ?
1 Reply
To make the user come back from any flow to the main flow in the most natural path, you can use the 'Go-To' action in Voiceflow. This action allows you to navigate between different parts of your conversation design, including returning to the main flow. Here's how you can do it:
1. Identify the point in your flow where you want the user to be able to return to the main flow. This could be after a specific interaction or at the end of a sub-flow.
2. From the steps menu, drag and drop a 'Go-To' action to this point in your flow.
3. In the 'Go-To' action settings, select the 'Main' topic (or whatever you have named your main flow) from the dropdown menu. This will set the action to return the user to the beginning of the main flow.
Remember, your main flow should be designed as the central hub of your assistant, from where users can navigate to different topics or sub-flows. Using 'Go-To' actions to return to the main flow can help keep your conversation design organized and easy to manage.
Also, consider using 'Intent' steps in your main flow to handle unexpected user inputs. These steps can be used to direct the conversation based on the user's intent, providing a more natural and dynamic conversational experience.
Finally, it's important to prototype and test your design to ensure that the 'Go-To' actions are working as expected and that the user can smoothly return to the main flow from any point in the conversation.
For more detailed information, you can refer to the Voiceflow documentation here and here.