My monthly reset did not reset at all

Hello again! I have this issue in voiceflow where the token usage won't reset at all, in the past it was fine it resets but after buying pro and buying the additional tokens and downgrading again in free it does not reset :c. I was planning to give this chatbot to my school since its my capstone project. But it appears I cannot do it anymore

Hmm I think I know the issue, if I bought the pro plan at march 20 will my token reset will also be moved to every 20th day of the upcoming month?