optimistic-gold•16mo ago
how to add a suggested question on voiceflow?
Hello, Can you please help with adding suggeted question on Voiceflow basis knowledge base?
2 Replies
To add a suggested question in Voiceflow based on the Knowledge Base, you need to follow these steps:
1. Create an Agent: The core of Voiceflow is the agent. Each agent is powered by the data you add. In your workspace, click on the 'New Assistant' button at the top right. Give your agent a name and select 'Chat' or 'Voice' as the agent type.
2. Add Data to the Knowledge Base: Once your agent is created, go to the Knowledge Base. Click on 'Add Data Source' at the top right to add PDFs, URLs, or Text files that will power your agent. The more documents you upload, the better the answers your agent can provide. There's a 10mb file limit per upload.
3. Preview and Test: After you've uploaded your initial documents, press 'Preview' at the top of the screen. You can ask the Knowledge Base questions to see the responses. Clicking on the sources will show you where the answers are being pulled from.
4. Designing in Voiceflow: Designing in Voiceflow starts at the step-level, which includes adding, editing, and connecting steps or blocks on the canvas to create paths in your agent. You can drag a step from the menu into your agent. AI steps can send prompts to different AI models like GPT-4 and Claude. You can specify whether to use the knowledge base or not to answer a prompt.
5. Adding Suggested Questions: Suggested questions are typically added as part of the design process in the Voiceflow canvas. You can add a 'User Input' step and then add suggested questions in the 'User Says' field. These questions will then be used to train the AI model to better understand and respond to similar user queries.
Remember, the more detailed and varied your suggested questions are, the better your AI model will be at understanding and responding to user queries.
Please note that the actual process might vary slightly based on the specific requirements of your project and the current version of Voiceflow you are using.
optimistic-goldOP•16mo ago
Sorry, I didn't get the below main step. Could you please explain this better?
"Adding Suggested Questions: Suggested questions are typically added as part of the design process in the Voiceflow canvas. You can add a 'User Input' step and then add suggested questions in the 'User Says' field. These questions will then be used to train the AI model to better understand and respond to similar user queries."