reduced-jade•16mo ago
token billing and details
i have several clients using the same assistant and i want to bill them directly for the usage. is there a way i can get a detailed breakdown of my usage or differentiate the usage between clients somehow?
4 Replies
To manage billing and differentiate usage between clients using the same assistant in Voiceflow, you can utilize the Analytics Dashboard to get detailed insights into your assistant's performance. Here's how you can do it:
1. Access the Analytics Dashboard: Navigate to the Analytics tab in the left-hand panel of your assistant's canvas. This dashboard provides a comprehensive view of your assistant's interactions, recognition rate, unique users, sessions, and top intents.
2. View Usage Data: The dashboard includes data on:
- Interactions: Total number of engagements with your assistant.
- Recognition Rate: Percentage of messages understood by the assistant.
- Unique Users: Number of unique users who engaged with your assistant.
- Sessions: Number of sessions with the assistant.
- Top Intents: Most popular queries users ask the assistant.
3. Compare Usage Over Time: You can update the period shown in the dashboard to compare current usage data with previous periods, providing greater insight into trends over time.
4. Transcripts for Detailed Analysis: For more granular data, you can review individual user sessions through the Transcripts tab. This allows you to see conversation histories and understand specific user interactions.
5. Billing Management: To manage your subscription and billing details, go to the Billing page under the Team & Billing section. Here, you can view your current and previous billing history, update payment details, and schedule seat changes. Note that any changes will take effect in the next billing cycle.
For more information on managing your billing and understanding the analytics, you can refer to the following resources:
- Voiceflow Pricing
- Voiceflow Analytics Dashboard
These tools should help you differentiate usage between clients and manage billing effectively.
Hey @shen, I have created a tool for the purpose of tracking token usage for individual bots. If the users each log the start time/end time and date they use the bot individually, you can track each users usage.
https://landing.intelletokens.app/
reduced-jadeOP•16mo ago
hey steve, that's amazing! that sure looks like it would help with my issue. but would that work with 8-10 different clients using the same assistant?
That would be the simpliest way. However If you want to be granular when billing for one assistant then you need some way of logging each users usage. There are more complex ways you could do it like getting the users to login and log out and creating a database with that info so you can track.