vicious-gold•2y ago
intent request VS launch request
whats the difference between Intent request VS Launch request ?
How to trigger each ?
How to test it on whatsapp ?
13 Replies
vicious-goldOP•2y ago
No GPT auto-generated reply here ?
fair-rose•2y ago
LAUNCH starts the conversation. use it only once per ID
INTENT tells voiceflow that the users has this X intent. if voiceflow is waiting for an intent, itll direct the user. it's used to externally inform the user intent. youd want this if you have an external NLU
documentation so you can learn how to use it: https://developer.voiceflow.com/reference/stateinteract-1
fair-rose•2y ago
You can click "EXAMPLES" and check the request for each
fair-rose•2y ago
the doc itself has valuable info, read it carefully
vicious-goldOP•2y ago
Can an external event that happens on a external API (a stripe payment) trigger a intent (thus a flow) in voiceflow ?
The payment is confirmed by stripe so it triggers an intent that trigger a message « payment done »
fair-rose•2y ago
Yes, I recommend you to read my thread you can understanding what you can and can't be done with this
https://discord.com/channels/1079548823610871889/1243602070930718811
For my specific case, it won't work without a few workaround, however they're getting a totally new system called trigger instead of intents, and the voiceflow team told me itd fix this
vicious-goldOP•2y ago
ETA ?
fair-rose•2y ago
"We are going to migrate the Intent step to a "Triggers" step and this will remove the need of using Intents for events.https://changelog.voiceflow.com/en/upcoming-release-migration-from-intent-step-to-triggers-step?user_id=1d3d1865-7159-498e-a23d-50802abd325a" the post says june
vicious-goldOP•2y ago
Would it match this spec ?
fair-rose•2y ago
Unless the rest of your flow is complex, you can already do it with the current interact/intent API.
vicious-goldOP•2y ago
The rest of the flow is only messages and api blocks
fair-rose•2y ago
From what I've concluded, if you intent (payment_confirmation) can only be activated externally and not internally, just create it without any utterances, and transform your capture/listen/choice steps into a INTENT/NOMATCH block
again, read the thread I linked so you can deeply understading this. good luck!
vicious-goldOP•2y ago
Would you mind to show me a Test flow you’re refering to