automatic-azure•15mo ago
Prevent Intention Detection?
Hi is there a way to prevent intention detection by voiceflow? Some how override that herarchy?
When I capture {last_utterance} it triggers intention detection and I just want to gather information not trigger anything.. is there a way?
2 Replies
To prevent intention detection in Voiceflow and simply capture user input without triggering any intents, you can use the Capture Step. The Capture Step allows you to gather specific information from the user without invoking any intents or actions.
Here's how you can do it:
1. Add a Capture Step: Drag and drop a Capture Step into your assistant's flow where you want to gather the user's input.
2. Configure the Capture Step: Set the Capture Step to capture the entire user reply or specific entities within the user's utterance. This will store the user's input in a variable without triggering any intents.
3. Avoid Intent Steps: Ensure that the Capture Step is not followed by any Intent Steps or Choice Steps that could trigger intent detection. The Capture Step should be the last step in that part of the conversation flow.
By using the Capture Step in this way, you can gather user information without triggering any intents or actions, allowing you to handle the input as needed.
For more details on using the Capture Step, you can refer to the Capture Step documentation.
automatic-azureOP•15mo ago
mm no, the default detection is "none" and its always triggered,
I just tried with a new project.
Capture triggers intention detection always