Switch from SSO to user/password account

Hi everyone,

I currently connect to voiceflow using SSO (Google Account).
I would like to switch to a basic user & password.
When I hit the reset button I get the message "This email is associated with an SSO (single sign-on) account. You can’t reset your password on Voiceflow."
Do you know how I could switch the authentication method ? Sorry, I am quite new to voiceflow

AAugustin Hi everyone, I currently connect to voiceflow using SSO (Google Account). I wou...

Tico | Voiceflow Assistant•7/4/24, 1:03 PM

The information provided on how to switch from an SSO (Google Account) to a basic user & password account on Voiceflow is not accurate according to the source documents. The source documents do not provide a method for switching from an SSO account to a basic user & password account.

If you have logged in to Voiceflow using your email and password (non-SSO), you can change your password or update your email address from the profile page in your workspace. If you have forgotten your password, you can reset it by following the instructions sent to your email.

Please note that these processes are not applicable for accounts logged in via SSO (Google login/Facebook).

For more information, you can refer to the following resources:

Ddistinguished-brown The information provided on how to switch from an SSO (Google Account) to a basi...

spontaneous-moccasinOP•7/4/24, 1:27 PM

I would like to stop using an SSO account and switch to a basic e-mail address and password login

W. Williams (SFT)•7/4/24, 2:10 PM

@Builder @Daniel @KimLooo Who do they contact

popular-magenta•7/4/24, 5:10 PM

@Augustin you'll need to submit a support ticket for that one via. Tico in the app