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Voiceflow Partners•2y ago
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Customer Support VoiceFlow Strategy Best Practice

Attached is a screenshot on how i do my FAQ right now. I am really stuck on having a good base best practice to perform FAQ sections. Anyone have any advice? Would really appreicate the help
I am not a noob and I have been able to solve most problems in voiceflow, but I feel like there is a best practice here im not seeing. I see tutorials, but i want to build something that has error checking etc.
Screenshot_2024-07-07_at_11.29.45_PM.png
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jacklyn

# Let your agents search the web 🔎 Hey everyone! We just released the web search tool for the agent step! Your agents can now automatically search the web for information, letting your agent supplement the LLM's knowledge and the data in its knowledge base with live, up-to-date information. Plus.... * You can restrict searches to specific domains, so your agent only searches sites that you own * This is a tool, so you remain in control of when the agent searches the web * Results are automatically summarized in a way that your agent can automatically understand Under the hood, we're using OpenAI's web search API. Give it a try, and let us know what you think! https://docs.voiceflow.com/changelog/native-web-search-tool

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