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Voiceflow Partners•2y ago•
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wet-aqua

bot keeps getting confused

I've been working for a few days on trying to get the chatbot to respond good but it seems like it's always throwing an error.

My KB is fairly diverse and very well structured.

I've maxed out my token, temperature, tried various models (sonnet 3.5 seeming to be the best)

But it seems like if the bot doesn't have access to the exact answer, it just fails.

How do I make the bot answer in an 'educated guess' manner?

I know it might seem like a simple fix but I've been at this for days now. I don't think my KB is the problem.

How can I make the bot give answers even though it doesn't have the exact answer? I've used other chatbots that seem to give answers even if it's not perfectly confident but it seems no matter what I do or how I do it, it refuses to make educated guesses.

This is regarding a realtor bot that is intended just to help with 'sales' or give confidence to the user that our agency is a good option to choose.

I tried a cheapo bot from appsumo and it seemed to of never get confused even when it was using gpt 3.5
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jacklyn

# Let your agents search the web 🔎 Hey everyone! We just released the web search tool for the agent step! Your agents can now automatically search the web for information, letting your agent supplement the LLM's knowledge and the data in its knowledge base with live, up-to-date information. Plus.... * You can restrict searches to specific domains, so your agent only searches sites that you own * This is a tool, so you remain in control of when the agent searches the web * Results are automatically summarized in a way that your agent can automatically understand Under the hood, we're using OpenAI's web search API. Give it a try, and let us know what you think! https://docs.voiceflow.com/changelog/native-web-search-tool

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