flat-fuchsia•9mo ago
Links opening up in a new tab
So I had asked this question few months ago but there wasn't a solution to it. Just hoping itw as implemented.
So when I add links in teh webchatbot from the same website it opens up in a new tab. How can I avoid that from happening?
I want if teh links are from the same website to open up in the same tab
2 Replies
Hi there!
At this time, the Web Chat widget is built so that all links—regardless of whether they point to your site or an external one—open in a new tab. This behavior is by design, ensuring that the chat session remains uninterrupted while visitors browse elsewhere.
There isn’t a built-in configuration option to change this native behavior. If opening links in the same tab for internal URLs is crucial for your project, you might explore creating a custom solution (such as intercepting link clicks using your own code) to modify the default action. However, please keep in mind that this workaround isn’t officially documented or supported by Voiceflow.
For more details on Web Chat customization and configuration, check out our documentation:
https://docs.voiceflow.com
Hope this helps!
If not too late for you - I solved it by putting this code right after the voiceflow embed code.