quickest-silverâ˘4mo ago
Compliance Checklist for EU/Benelux Projects
What are the key compliance considerations I should be aware of when deploying Voiceflow bots for EU client/users - particularly around data privacy, retention, and user rights?
Also for WA bots, can I have it online without mentioning somewhere that it is AI, same to voice/webchat any other similar things I need to pay attention to?
4 Replies
quickest-silverOPâ˘4mo ago
No Tico?đ
Anyone?
I can send you a few links where you can find the most important topics. Perhaps you already know all of them?
https://gdpr-info.eu/
https://artificialintelligenceact.eu/
https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32019L0882
wise-whiteâ˘3mo ago
This is an area I'd like to know more about as well.
Many European companies don't even bother to work with you if they know you aren't GDPR-compliant.
I know VoiceFlow offers EU-hosting but this is only for Enterprise users which is a big entry step for many to jump in.
quickest-silverOPâ˘3mo ago
Im following these rules:
1. Clearly state that itâs an AI assistant before or at the start of the conversation
2. Donât collect or store personal data without explicit user consent
3. Add a short privacy disclaimer or link in the chat widget or first message
4. Let users request deletion of their data (include a âdelete my dataâ option or fallback)
5. Log user consent and data actions in your backend
6. Set a data retention limit (e.g., auto-delete after 30 or 90 days) and enforce it
7. Ensure your chatbot platform stores data in the EU or with GDPR-compliant hosting
8. Donât use WhatsApp unless the user explicitly agreed to be contacted there
9. Use WhatsApp templates for first contact, not AI messages
10. Donât impersonate a humanâsay itâs an AI (required by EU AI Act)
11. Donât ask for sensitive data (ID numbers, health info, payment) unless 100% secured and justified
12. Include a fallback route to a human or clearly state if thatâs not possible
Maybe im missing something @idmon @frenc
For whatsapp chatbots im adding this in contact description
âYou are being assisted by an AI assistant. By replying, you give consent for further communication via WhatsApp.â