1 Reply
Here’s the quick breakdown 👇
Chat agents • Every time a user sends a chat message (including via the Dialogue Manager API) → 1 credit (≈ $0.005)
• Messages your agent sends back → 0 credits
• Any LLM-generated text inside the flow is billed at cost by tokens and also consumes credits (see pricing table).
Example 5-turn chat: 5 user msgs (5 credits) + ~1 credit worth of GPT-4o Mini tokens → total ~6 credits. Voice agents • Call time: 10 credits per minute
• TTS, STT and LLM usage are all billed separately at cost (credits/character, credits/min, credits/token).
Nothing else in your flow (API steps, Function steps, logic, KB query, etc.) consumes credits. Full details & pricing tables:
https://docs.voiceflow.com/docs/credits-pricing-table
General overview:
https://docs.voiceflow.com/docs/credits Hope that clarifies how credits are consumed! 🎉
Chat agents • Every time a user sends a chat message (including via the Dialogue Manager API) → 1 credit (≈ $0.005)
• Messages your agent sends back → 0 credits
• Any LLM-generated text inside the flow is billed at cost by tokens and also consumes credits (see pricing table).
Example 5-turn chat: 5 user msgs (5 credits) + ~1 credit worth of GPT-4o Mini tokens → total ~6 credits. Voice agents • Call time: 10 credits per minute
• TTS, STT and LLM usage are all billed separately at cost (credits/character, credits/min, credits/token).
Nothing else in your flow (API steps, Function steps, logic, KB query, etc.) consumes credits. Full details & pricing tables:
https://docs.voiceflow.com/docs/credits-pricing-table
General overview:
https://docs.voiceflow.com/docs/credits Hope that clarifies how credits are consumed! 🎉