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PirateKittenP
Voiceflow Partners•6mo ago•
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PirateKitten

Web Chat and Google Analytics events

I'd like to integrate the web chat with Google Analytics by allowing us to send events to GA from the browser when certain actions happen. I can see that we can use the message event listener and the voiceflow:open / close types to track when a user opens the web chat. However we'd also like to track when a user interacts with that chat, for example if they submit a message or click on a button (these would be treated differently). How can I hook into these events, if that's possible?
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jacklyn

# Let your agents search the web 🔎 Hey everyone! We just released the web search tool for the agent step! Your agents can now automatically search the web for information, letting your agent supplement the LLM's knowledge and the data in its knowledge base with live, up-to-date information. Plus.... * You can restrict searches to specific domains, so your agent only searches sites that you own * This is a tool, so you remain in control of when the agent searches the web * Results are automatically summarized in a way that your agent can automatically understand Under the hood, we're using OpenAI's web search API. Give it a try, and let us know what you think! https://docs.voiceflow.com/changelog/native-web-search-tool

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