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Alex MA
Voiceflow Partners•6mo ago•
31 replies
Alex M

Bug: KB not updating after document replacement and re-sync

I’m running into a KB syncing issue. I replaced a “Settings.docx” file (deleted the old one, uploaded the new version, and re-synced). But the AI Agent still pulls info from the old file — including a client I had removed. This is happening across multiple agents, so it seems like the old data is stuck in cache.

Steps to Reproduce:
1. Upload a document (“Settings.docx”) to feed the KB.
2. Edit the document (e.g., remove a client).
3. Delete the original file from KB.
4. Upload the new version.
5. Re-sync the agent.
6. Ask a question related to the removed content.

Expected Result:
AI Agent should ignore the removed client and only respond from the updated document.

Actual Result:
The Agent continues to reference the removed client, as if the original document is cached.

Notes:
• Issue also occurs in other AI Agents, not just one.
• Resync + re-upload does not clear outdated data.
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# Let your agents search the web 🔎 Hey everyone! We just released the web search tool for the agent step! Your agents can now automatically search the web for information, letting your agent supplement the LLM's knowledge and the data in its knowledge base with live, up-to-date information. Plus.... * You can restrict searches to specific domains, so your agent only searches sites that you own * This is a tool, so you remain in control of when the agent searches the web * Results are automatically summarized in a way that your agent can automatically understand Under the hood, we're using OpenAI's web search API. Give it a try, and let us know what you think! https://docs.voiceflow.com/changelog/native-web-search-tool

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