Sales question: credit limits & plans

Hey,

Last couple of months we are hitting the limit of our credits. As we need to take some actions, we need clarification on a few things:

What plan (and credits) are we currently on? -> we are on the business plan with 200k credits.
What happens exactly when we hit our credit limits?
What possibilities would be available for us once we hit our limit?

TTristan Hey, Last couple of months we are hitting the limit of our credits. As we need...

Tico | Voiceflow Assistant•9/18/25, 8:15 AM

Here’s how Voiceflow billing works for high-usage workspaces

Current plan & pool
• From your note you’re on the Business plan – 200 000-credit tier (Business has several credit tiers above the default 30 k; you’re on the 200 k option).

What happens when you reach 100 % of the pool?
• You’ll receive automatic email alerts at 50 %, 75 %, 90 % and 100 % of your limit.
• Once the full 200 k is exhausted all agents in the workspace stop responding (chat messages return an error and voice calls will not connect). No further credits are consumed until the pool is topped-up.

Options once you’re close to / at the cap
• Upgrade to a higher credit tier on Business – e.g. 300 k, 500 k, etc. (credits are bundled with the plan; they can’t be purchased à-la-carte).
• Move to Enterprise if you need a custom credit quota, invoicing, SSO, private cloud, larger concurrent voice limit, etc.
• Reduce burn by optimising LLM/TTS usage (use smaller models, shorter prompts, fewer system messages, cache static answers, etc.).

There’s currently no auto-upgrade toggle, so make sure to pick a tier that covers expected traffic for the month.

Helpful links:
• Credits overview & FAQ – https://docs.voiceflow.com/docs/credits
• Credit usage estimator – https://docs.voiceflow.com/docs/estimate-your-credit-usage#/credits-estimation-calculator
• Voiceflow pricing page (tiers & limits) – https://voiceflow.com/pricing

Hope this clarifies what happens at the limit and the paths available to you. Feel free to let me know if you need any more detail!

Voiceflow

Credits

Credits are Voiceflow's currency used to bill for Agent hosting and AI services.

Pricing | Voiceflow

Simple pricing. Advanced AI Customer Experiences.

Voiceflow

Estimate your credit usage

Voiceflow's credit system is designed to make costs transparent and easy to understand. Credits are shared between all agents in a workspace, and each plan includes a specific number of credits. You can learn more about Voiceflow's plans on our pricing page.
If you're not sure which plan to choose, …

TTico | Voiceflow Assistant **Here’s how Voiceflow billing works for high-usage workspaces** 1️⃣ Current p...

TristanOP•9/18/25, 8:18 AM

Hey lovely tico bot, this clarifies some points. Thank you for that.

You are saying to upgrade to 300k or 500k tokens in the businessplan, but this is not an option according to the website and dashboard. Therefore, how can we do this?

Also, what costs starts the enterprice plan?

TristanOP•9/18/25, 8:49 AM

You are saying to upgrade to 300k or 500k tokens in the businessplan, but this is not an option according to the website and dashboard. Therefore, how can we do this?

Also, what costs starts the enterprice plan?

TristanOP•9/18/25, 8:49 AM

@Tico | Voiceflow Assistant You are saying to upgrade to 300k or 500k tokens in the businessplan, but this is not an option according to the website and dashboard. Therefore, how can we do this?

Also, what costs starts the enterprice plan?